Clipping of news on Brazilian Culture, Law and Citizenship
11/1/2016
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American Express Card Global Travel will charge fee of inactivity after 12 months without use of the prepaid card
The American Express Global Travel card sent a notice to customers that after 12 months without the use of the prepaid card will start charging a down payment rate, starting next January, worth R$ 5, euros or pounds, depending on the currency contracted. The amount will be deducted from the balance available on the card.
Consumers complain that the problem is that the notice is informed that it will be charged to those who have not used the card for the 12 consecutive months before January 1, 2017. How can a retroactive contractual change?
And anyone who has tried to cancel the card reports difficulty in contact with the company, whose phone 0800 761 1794 informs in writing that due to the large number of people contacting, the waiting time will be long and the call is then terminated.
According to the Code of Consumer Protection, it is abusive practice to unilaterally change the contractual rules. But the company has previously informed customers about the new rules to take advantage of the collection exemption. In order not to be charged, it is necessary before January to recharge the card at the authorized bank, redeem the balance in full or partial at the ATM, or use the card at overseas stores that accept American Express.
Source: Estadão
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This article was translated by an automatic translation system, and was therefore not reviewed by people.