Clipping of news on Brazilian Culture, Law and Citizenship
11/11/2016
This article was translated by an automatic translation system, and was therefore not reviewed by people.
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Art: Procon-SPO New Year is coming and many people will travel to take advantage of the days off, or are planning the summer vacation, so check out our guidelines for hiring hosting:
- See if near the chosen place there is easy access to transport, pharmacies, restaurants and other services;
- Check if the establishment has an advertising leaflet and, if so, ask for a copy to be sent. This material can be purchased in magazines and specialized guides, along with acquaintances who have already stayed on site, as well as advertisements on the Internet;
- Confirm the start and end times of the room and if there are meals included;
- Search prices and see the evaluation of the chosen place. There are several websites and applications that offer this type of search;
- If what has been agreed in the hiring is not fulfilled, make a complaint in the establishment. If there is no solution, go to the consumer protection department in your city or go to the Judiciary. Try to have documents that prove what happened (photos, print the site, copy of the contract, etc ...).
Using the safe
If you use the hotel safe to store money, valuables or documents, check: there is a fee for this service; Whether the use is individual or collective; Who has access; The hours of operation and if there is insurance coverage.
Hiring through the internet and collective purchasing sites
The collective purchasing sites have several offers of lodging and tourism agencies. The huge discounts promised can attract consumer interest, which should be aware of all the details of the offer. If in doubt, consult the company's SAC.
In case of problems with the contracted service, both the hotel (inn and the like) that made the offer as the collective purchase site can be sought, as both are responsible for solving the issue.
Remembering that in hiring by Internet or by telephone, the consumer has up to seven days to exercise his right of repentance and cancel the accommodation without burden - article 49 of the Consumer Protection Code.
See this and other tips in the informative "Good Trip Project".
Source: Procon-SP
To access the Procon-SP website, click here.
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This article was translated by an automatic translation system, and was therefore not reviewed by people.