Clipping of news on Brazilian Culture, Law and Citizenship
11/14/2016
This article was translated by an automatic translation system, and was therefore not reviewed by people.
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Passenger is also a consumer
In case of inconvenience, such as service failure, overcrowding and delay, the user can ask for the value of the return ticket
According to the Federal Constitution, public transportation is a Social Law, organized and provided by the State. However, in many Brazilian cities, it is private companies that provide this service on behalf of the government. Thus, when paying a fare to use public transportation, the passenger is signing a contract with the private company.
According to the CDC (Code of Consumer Protection), the public service used for payment of tariff is a consumption relation. Therefore, public transportation must be offered with quality and in a way that guarantees the health and safety of users.
But, after all, what are your rights? Check below the rules that public transport should follow.
Quality, safety and performance
According to articles 4 and 22 of the CDC, the user is entitled (and deserves) a public transportation with adequate standards of quality, safety and performance. So if you notice that the seats are broken or that the temperature in the vehicle is above normal, report it to the authorities responsible for overseeing your city.
Xi, it stopped!
Any failure or delay in public transportation shall be immediately informed to passengers, as provided in article 6, III, of the CDC. And, if you want, you can ask for the return ticket, since the service was not provided in an appropriate way.
In addition, users have the right to clear and accessible information at embarkation and disembarkation points, as well as to participate in the planning, monitoring and evaluation of the local urban mobility policy, according to art. 14 of the National Policy on Urban Mobility (PNMU).
Less pollution, more environment
The PNMU ensures that the urban mobility system of the cities must be constituted by non-polluting vehicles, prioritizing collective transportation. In addition, pedestrians and cyclists should have easy access to public transport.
Where to report?
If you identify any irregularities, be sure to express your criticism or complaint in the official media. In the site MoveCidade you find the contact of the transit organs of the Brazilian capitals.
Source: Idec
To access the Idec site, click here.
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This article was translated by an automatic translation system, and was therefore not reviewed by people.