Clipping of news on Brazilian Culture, Law and Citizenship
11/16/2016
This article was translated by an automatic translation system, and was therefore not reviewed by people.
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Official platform of the Ministry of Justice, the consumer.gov.br, was launched two years ago to assist the consumer in solving their consumption problems. Through the website you can register complaints through the internet, directly with companies, and have the solution of the problem within 10 days.
Besides registering the dissatisfaction, the consumer can also consult the complaint and resolution index of the companies registered in the service, the average response time and the evaluation of other consumers on satisfaction with the service. Once the service is completed, it is very important that the consumer makes his / her evaluation.
So far, 344 telephone, internet, banking, credit card, health insurance, civil aviation, industry and retail companies have already formally joined the service and are registered to receive and make every effort to solve consumer problems. There are more than 370 thousand registered users and almost 450 thousand complaints completed.
Among the segments most demanded in 2016 in Espírito Santo, the telecommunication operators first appear with 49.09% of the complaints; Followed by banks, financial and card management companies with 28.21%; Telephone and computer products with 11.46%, electrical and electronic products with 3.59%, other segments represent 7.65% of complaints.
Procon-ES's CEO, Denize Izaita, reported that Procon-ES is the platform manager in the state and that all registered complaints are monitored by the Institute. "The consumer.gov.br is an alternative and effective tool in the solution of consumer problems. The latest balance sheet released by the National Consumer Secretariat showed that the average solution index is 80%, the percentage of complaints answered is 99.7% and the average response time is 7 days. "
Source: Procon-ES
To access the Procon-ES site, click here.
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This article was translated by an automatic translation system, and was therefore not reviewed by people.