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Consumer News

Procon identifies consumer profile

11/18/2016

This article was translated by an automatic translation system, and was therefore not reviewed by people.

 

 

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Citizens are increasingly asserting their rights as consumers. They have been informed and being more critical about the quality of care, degree of satisfaction or the solution of problems in the after-sale. In view of this, Procon Goiás carried out a survey, according to the consultations, to identify the profile of the Goiás consumer who most registers complaints in the agency.

 

From January to August of this year, Procon served 119,865 consumers in its various service stations and channels, of which:

- 51.10% of consumers served are men

- 48.90% of consumers served are women

 

According to the survey, consumers from 21 to 50 years of age represent the majority of the services performed. It is observed that:

- 24.73% of consumers are between 31 and 40 years old

- 20.63% of consumers are aged between 41 and 50

- 18.51% of consumers are between 21 and 30 years old

 

Still on ranking leaders, the most frequently asked questions are:

- 20.32% cellular telephony

- 9.18% fixed telephony

- 8.49% credit card

 

According to the profile analyzed by Procon Goiás indexes, the most disputed issues divided between men and women appear as follows:

Cellular telephony

- 56.40% are men

- 43.60% are women

 

Fixed telephony

- 52.90% are women

- 47.10% are men

 

Credit card

- 54.50% are women

- 45.50% are men

 

Regarding the problems most demanded by consumers in Goiás, the ranking leaders are:

- 36.98% problems with collection

- 32.23% problems with contract

- 6.86% problems with SAC

 

Procon understands that consumer participation is essential to improve relations in the consumer market: knowing their rights, denouncing breaches of consumer norms, spreading the name of companies that did not comply with their obligations and seeking to know the ranking of the most demanded.

The agency has service stations in the units of Vapt Vupt; At the headquarters of the organ, at Rua 8, n 242, Torres building, Centro de Goiânia. In addition to the service channels Disque Denuncia 151 and Procon Web.

 

More information: (62) 3201-7134

 

Source: Goiás Now

To access the Goiás website Now, click here.

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This article was translated by an automatic translation system, and was therefore not reviewed by people.

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