Clipping of news on Brazilian Culture, Law and Citizenship
11/22/2016
This article was translated by an automatic translation system, and was therefore not reviewed by people.
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Losing or misrepresenting the purchase of a product is something that happens with some frequency. And the question is what to do if this happens, what are the rights of the consumer in these cases?
It must be made clear that the consumer has the right to demand the invoice and the supplier has a duty to deliver it, even if not requested by the customer. Therefore, first-pass issuance is always mandatory. If the establishment refuses to provide the note, it may be reported to the consumer protection agencies and to the competent authorities, by evasion.
Requiring the invoice is important because if the consumer has to make a complaint - if the product purchased has a defect - it is one of the documents that will prove where and when the purchase was made.
However, other documents can also be used to prove the purchase, such as credit card invoice, quotes, proposals, among others, but ideally the consumer always present the invoice.
The establishments, in turn, although they are not obliged to provide the duplicate, can not charge any amount in doing so, since it has to maintain, for tax purposes, the custody of these documents for a period defined by law.
Source: Tribuna
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This article was translated by an automatic translation system, and was therefore not reviewed by people.