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Claim Forward: Attention redoubled

11/28/2016

This article was translated by an automatic translation system, and was therefore not reviewed by people.

 

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Purchase made through the Internet gives the right to withdraw from the acquisition within seven days after receipt of the product

Rio - Buy without leaving home and with prices more in account are some of the advantages of the virtual stores in relation to the physical stores. But to enjoy these facilities requires research and care to avoid fraud and other problems. Vital care should be taken. Let's go there: check the data of the site (CNPJ, physical address, telephone, channels of direct contact with the consumer), distrust of very cheap offers, research a lot, never make purchases on computers of public use, like lan houses, libraries, cybercafés Etc., note the deadline promised on the site and the one issued in the invoice of the purchase and consult if the company subscribed to the platform consumer.gov.br. Purchase made through the internet gives the right to withdraw from the purchase within seven days after receiving the product (this is called the "right of repentance").

Rate collection

Banco Itaú, for some time now, has deducted from the current account of my company a tariff of R $ 5.70 referring to the use of a self-service terminal. I was not advised of this discount. What can I do? Andrea Oliveira, São Gonçalo

We clarify that the forecast of the collection of the tariff is included in the Proposal for Account Opening. However, in response to the client's request, we reimburse the 02 tariffs charged. Itaú Bank Advisory

Bought and did not receive!

I made a purchase of a bookcase at Casas Bahia.com on 10/10. The delivery time was eight working days, but to date I have not received the merchandise. I already complained five times in this period by phone, chat, email and nothing, just tell me to wait! Maria da Conceição, Rocha Miranda

In the case of Mrs. Maria da Conceição, we inform that the delivery will be made until November 30. The company regrets and apologizes for any inconvenience that may have happened to the consumer. Advisory of Casas Bahia

"To avoid being cheated on Black Friday, research the average price of the product you want to buy in advance. Many offers camouflage higher prices and may not be as attractive as they appear," explains lawyer Carlos Eduardo Carvalho.

Maintenance of the square

I would like to know the possibility of cleaning the Barão da Taquara Square in Praça Seca. The old fountain does not work, the water is still and full of silt and mosquitoes. In addition, nothing is built of healthy or some time passes for children and adults. Teresa Cristina Vieira, Praça Seca

Comlurb performs daily cleaning at Praça Barão da Taquara or Praça Seca, including sweeping and removal of waste. Grass reaping is done biweekly. The prefecture performs the permanent maintenance of the fountain and the bandstand exists in the square. In the place there is an Academy of the Old Age, and a space of coexistence for children with toys. Subprefeitura's Advisory

Pruning tree

I live in Rua Pinheiro da Cunha, in Tijuca and in front of number 195 there is a tree full of parasites. I already complained to the city council for years, but the tree is not pruned! Conceição C. Fernandes, Tijuca

Comlurb informs that the tree has been inspected and the engineer has verified that the plant presents infestation of bird grass. The branch pruning service is scheduled for next Saturday, 11/26/2016, in the second round. Comlurb Advisory

Frequently Asked Questions

With Natalia Cardozo Benet, a lawyer associated with the Gouvêa Advogados Associados

Did you know that divorce can be done in a notary's office? According to lawyer Natalia Cardozo Benet, extrajudicial divorce is only possible thanks to Law nº 11.441 / 2007, which made the process easier, faster and more practical. Before the divorce could only be done through the Judiciary, which entailed a long delay and high costs for both parties. The lawyer explains that in order for the divorce to be carried out at the notary's office, it is necessary for the divorce decision to be mutually agreed between the parties, in addition, the couple can not have minor or incapable children. "It is worth mentioning that art. 733, paragraph 2 of the Code of Civil Procedure determines that the presence of the lawyer is mandatory, acting as a condition for the writing of the deed by the notary, "he concludes.

 

Source: The Day

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This article was translated by an automatic translation system, and was therefore not reviewed by people.

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