Clipping of news on Brazilian Culture, Law and Citizenship
12/1/2016
This article was translated by an automatic translation system, and was therefore not reviewed by people.
Transparent image
Of the total 1,198 complaints, 284 were about the company.
Adidas canceled more than 6,000 customer purchases after 'error' on offer.
From the G1 in São Paulo
Procon-SP announced on Thursday (1) its assessment of complaints received during the week of Black Friday. In total, there were 1,198 complaints and 342 requests for guidance.
The most complained company was Adidas, with a total of 284 consumer complaints. The brand of articles canceled all purchases made by customers on its site between 6am and 3pm last Saturday (26), claiming error on offer.
BLACK FRIDAY 2016
According to informed the Procon-SP, the company had more than 6 thousand cancellations of purchases. The agency said it will call on Adidas to ask for "compliance with the offer in cases of: no delivery, or cancellation of the sale and also the price change for greater in the completion of the purchase."
Asked by the G1, Adidas did not comment on Procon-SP's request until the last update of this report.
In a statement released on Tuesday (29), the company said the problem was being investigated by teams in Brazil and Germany. "Adidas is a company committed to its consumers and always strives to serve them with the highest level of excellence. Thus, in order to minimize any inconvenience, in addition to guaranteeing no financial loss to our customers, who will have full refund of the amounts, we are contacting individually all those who made purchases in the period, "he said in a statement.
In a second statement, the company said that the "operating problems" on the site were generated by "systemic flaws in the interface between our online sales platform and our back-office systems that have changed in a random and varied way the quantities of product inventory Available for sale in the period ". He also added that "the prices of different articles were changed to R$ 129.99, in some cases drastically reducing their sales value, and in others, leaving the product more expensive than its original price, increasing significantly, erroneously burdening consumers Who have completed their purchases. "
Consumer publishes Adidas message on social networks (Photo: Reproduction / Twitter)
See all products of this site
Consumers reported that all branded products were advertised for R$ 129. According to the company, the brand's site went through "operational problems" and all consumers were informed about the cancellation.
The producer, Carina Mazarotto, 33, told the G1 that she bought two products at the advertised price and received confirmation of payment by credit card. She said she paid R$ 129 for a pair of sneakers that originally cost almost R$ 700. "I thought it was a mega discount and I did not want to miss the opportunity," he said.
She says that on Monday (28) she received an email from Adidas stating that her order had been canceled and that the charge would not occur. In return, the company offered a 30% coupon for purchases at its online stores.
"I felt cheated because they only came back after confirming my payment. I was already looking forward to receiving the products, "he complains. Carina says she did not like the 30% discount and will try to negotiate a solution with the company. "If it does not work, I intend to go after my rights."
Procon-SP has made available on its website the list of the 20 most complaining companies between the 24th and 29th of November.
E-commerce reported 2.23 million orders last Friday (25), which added up to R$ 1.9 billion in sales, according to data from financial information company Ebit.
Source: G1
Our news is removed in full from our partners' websites. For this reason, we can not change the content of these even in cases of typos.
This article was translated by an automatic translation system, and was therefore not reviewed by people.