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Consumer News

Tips to buy clothes and shoes and avoid problems with the store

07/10/2016

This article was translated by an automatic translation system, and was therefore not reviewed by people.

 

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Note the label

 

Consumers must be aware of what says the photo tag: FreeImages

The lack of label or marketing of products without or with the wrong composition are practices prohibited by law. After buying the piece, check the fabric composition and washing and drying conditions. All information should be in Portuguese.

Test shoes

Shoes: stay tuned for comfort Photo: FreeImages

Make sure the shoes fit the foot and provide firmness to the floor. Note the sole resistance, flexibility, sewing conditions, buckles and laces. Care can support the purchase and prevents the acquisition of parts with structural problems.

Exchange is not mandatory

Shops are not obliged to replace any parts Photo model: FreeImages

By purchasing the parts for their own use, it is recommended that consumers try and check the product features. The shops are not required to exchange for color motif, model or size.

Check the purchase

Check the contents of the boxes and bags Photo: FreeImages

See if the product is taking corresponds to what was chosen. In the case of shoes, make sure the two matches the model and size chosen. 

Product with addiction

Payback Photo: FreeImages

According to the Consumer Protection Code, if a part has apparent defect the customer has 90 days to replace it. But the establishment has 30 days to resolve the problem. If the defect is not repaired the consumer has the right to exchange or refund the amount paid.

Teleshopping

Photo Mail: FreeImage

In case of problem with shopping by catalog or internet, it is important that the consumer maintains documentation and be aware at the time of delivery, making sure that clothes or shoe is the model chosen.

The consumer has seven days to cancel the purchase of receipt of the product. The dissolution of the business should be done by document filed with the company and the buyer is entitled to the amount paid.

 

Source: The Globe

To access the site O Globo, click here.

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This article was translated by an automatic translation system, and was therefore not reviewed by people.

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