07/10/2016
This article was translated by an automatic translation system, and was therefore not reviewed by people.
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Note the label
Consumers must be aware of what says the photo tag: FreeImages
The lack of label or marketing of products without or with the wrong composition are practices prohibited by law. After buying the piece, check the fabric composition and washing and drying conditions. All information should be in Portuguese.
Test shoes
Shoes: stay tuned for comfort Photo: FreeImages
Make sure the shoes fit the foot and provide firmness to the floor. Note the sole resistance, flexibility, sewing conditions, buckles and laces. Care can support the purchase and prevents the acquisition of parts with structural problems.
Exchange is not mandatory
Shops are not obliged to replace any parts Photo model: FreeImages
By purchasing the parts for their own use, it is recommended that consumers try and check the product features. The shops are not required to exchange for color motif, model or size.
Check the purchase
Check the contents of the boxes and bags Photo: FreeImages
See if the product is taking corresponds to what was chosen. In the case of shoes, make sure the two matches the model and size chosen.
Product with addiction
Payback Photo: FreeImages
According to the Consumer Protection Code, if a part has apparent defect the customer has 90 days to replace it. But the establishment has 30 days to resolve the problem. If the defect is not repaired the consumer has the right to exchange or refund the amount paid.
Teleshopping
Photo Mail: FreeImage
In case of problem with shopping by catalog or internet, it is important that the consumer maintains documentation and be aware at the time of delivery, making sure that clothes or shoe is the model chosen.
The consumer has seven days to cancel the purchase of receipt of the product. The dissolution of the business should be done by document filed with the company and the buyer is entitled to the amount paid.
Source: The Globe
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This article was translated by an automatic translation system, and was therefore not reviewed by people.