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Failure TV signal subscription and rights

07/10/2016 Source: Procon SP

This article was translated by an automatic translation system, and was therefore not reviewed by people.

 

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Having a pay-TV package is an alternative for those seeking more programming options regarding the open TV. The service has a cost, which normally is not low; therefore, problems in the signal can cause enough irritation to the consumer. Check out what your rights are when the service suffers an interruption: 

In case of interruption of more than 30 minutes in the pay-TV signal, the consumer is entitled to proportional reduction of the charge.

For programs paid individually, pay-per-view, the compensation will be made by the full amount, regardless of the interruption period.

preventive maintenance, network expansions or any changes in the system that cause loss of quality or service interruption shall be communicated to consumers with a minimum of 3 days.

repair requests must be resolved within 48 hours, counting from the consumer's request.

Sources: Resolutions 411/2005 and 488/2007 Anatel

how to complain 

Whenever there is a problem with the provision of its pay TV service, contact the company SAC and be sure to note the protocol number, as it can be important if the carrier does not resolve the issue. 

If you have trouble solving the problem, contact the FCC or the consumer protection agency in your city / state.

 

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This article was translated by an automatic translation system, and was therefore not reviewed by people.

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