Claro and TIM respond to flaws in the process by SAC
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The Department of Protection and Consumer Protection (DPDC), an agency linked to the Ministry of Justice, established the institution of administrative proceedings against the mobile companies Claro and TIM. The reason is the deficiency in service Customer Service (CAS).
The orders of the director of DPDC, Ricardo Morishita, were published this Thursday (5) in the Official Gazette of the Union The two companies will be notified to provide protection.
According to the Ministry of Justice, since the term of the decree that requires the SAC were initiated 204 administrative procedures. Of these, 186 were initiated in Procons state and 18 in DPDC.
Champions in the complaint are: the mobile operator and fixed, credit card, commercial banks, business aviation and land transport; Cable TV companies and electric power.
Source: State Agency
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