Clipping of news on Brazilian Culture, Law and Citizenship
09/16/2016
This article was translated by an automatic translation system, and was therefore not reviewed by people.
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For those who purchase by phone, catalog or internet, for example, it is possible to exercise the right of cancellation within seven days
Buying is very good but change does not always provide the same feeling. If you have any questions of what are your rights as a consumer, pay attention to the recommendations of Procon-SP Foundation, an agency of the Department of Justice and Defense of Citizenship.
First, important to know that the store is not required to make the exchange, unless at the time of sale it has been committed to the customer to do it. Of course, most stores opts for the service, even to win consumers and conduct a new sale, but not required. So before you buy, inquire about the conditions of exchange of the property.
When replacement is necessary due to defects, the supplier has 30 days to resolve the problem. Therefore it is essential that the consumer has a document with the day when the complaint was made. If the repair is not done within 30 days, the consumer can choose to exchange the product, money back or proportional price reduction.
In case of essential products, or if because of the default extension to replace the damaged parts compromising the fundamental characteristics of the product or decrease its value, the period of 30 days should not be applied. In this case, it is the return of the amount paid or immediate replacement of the product.
For those who purchase by phone, catalog or internet, can exercise the right of cancellation within seven days - from the date of purchase or receipt of the product. But the return must be formalized in writing. If you have already received the product should return it with the right to receive back the amount paid, including shipping and if you want to only exchange the product, check the return policy of the site.
When making the exchange, shall prevail the amount paid for the product, even when settlements or increase in price. If the exchange is the same product (brand and model, only changing the size or color), the supplier may not require value-add, not the consumer request price reduction, if there is a change between what was paid and the value in day of trading.
Always keep the receipt or proof of purchase and the present time to make the switch. In case of garments, keep the product label.
Source: State Government Portal of São Paulo
To access the portal site of the State of São Paulo, click here.
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This article was translated by an automatic translation system, and was therefore not reviewed by people.