Clipping of news on Brazilian Culture, Law and Citizenship
09/26/2016
This article was translated by an automatic translation system, and was therefore not reviewed by people.
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Brazilian Institute of Consumer Defense clarifies that consumers are entitled to compensation
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Electric Power Antonio Cruz / ABr
Often lacking electricity in the rainy season. And often when the power returns the consumer perceives that burned some equipment or lost products that require refrigeration. What to do?
To talk about it the Magazine Brazil Program interviewed the technical manager of the Brazilian Institute of Consumer Defense (Idec) Thadeu Carlos de Oliveira. He explains that according to the Consumer Protection Code (CDC) and the Normative Resolution's own National Electric Energy Agency (Aneel), the citizen is entitled to compensation. "The consumer has a period of 90 days by Aneel to request repair the power distributor. And the distributor has 10 calendar days for inspection, or inspection of the burned unit. Then she has another 15 days to state whether the request will be accepted. If so it has up to 20 calendar days for reimbursement, which can be cash, or a new or similar product to what was in use, "he explains.
Carlos informs that if the damaged device is used to preserve perishable food, and medicine, the term drops to one business day.
For more information listen to the full interview in the player above.
Source: EBC
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This article was translated by an automatic translation system, and was therefore not reviewed by people.