Clipping of news on Brazilian Culture, Law and Citizenship
09/27/2016
This article was translated by an automatic translation system, and was therefore not reviewed by people.
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Passengers have rights under the Consumer Protection Code Photo: Marcelo de Jesus / The Globe
Extra
The World Tourism Day is celebrated on Tuesday, the 27th, and Procon-SP Foundation took the time to disseminate guidelines. The information can help consumers who plan to travel not to fall for scams or be harmed by service providers such as hotels, airlines and travel agencies.
All recommendations of the consumer protection agency on the subject are available in booklets "Good Design Travel" and "Consumer Rights Tourist".
Check out these tips:
- The offer through advertisements and brochures must contain clear and accurate information regarding the trip
- Before hiring the service of the tour operator, check if it is registered in Cadastur, Official Registration of Tourist Service Providers in Brazil
- Inquire about the need for visas, vaccinations, authorization for minors to travel, among others, providing them in advance.
- On bus trips, stay tuned to the optional insurance, which can only be charged if the user accepts.
- When booking an airline ticket, note the code, called locator. And to remove the ticket, note the date, the time, date, place of departure and flight number are correct.
- If the ticket is bought by internet or telephone, the consumer has a period of 7 days for repentance.
- Identify the mail with your name, full address and telephone. In hand luggage, take personal documents, value and electronic objects.
- When renting a property for the season, whenever possible, make an inspection at the place where the company owner or representative, relating in writing the general conditions in which the property is located
- On booking tours and online travel, print and / or save all documents (screens, emails, advertisements, contracts, payment vouchers, voucher, etc.) showing the supply, purchase and / or order confirmation.
- The airline is responsible for all baggage - from the time they are dispatched to the return to the consumer.
- If an object is stolen inside the room, including those stored in the safe, the hotel should reimburse the losses, because it is responsible for security. If necessary, record the occurrence in the police, then, seek the help of a consumer protection agency.
- It is important to inquire about the start time and end of each day, avoiding unnecessary overtime pay daily.
- Every establishment shall keep available to its customers a book for complaints register where consumers can express their dissatisfactions.
Source: Extra
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This article was translated by an automatic translation system, and was therefore not reviewed by people.