Clipping of news on Brazilian Culture, Law and Citizenship
09/27/2016
This article was translated by an automatic translation system, and was therefore not reviewed by people.
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Shops can not establish a minimum amount for payment with debit and credit cards, says coordinator of Procon
To avoid the problem of the lack of change, many customers turn to pay by credit or debit card. This feature increasingly used in Brazil, is already accepted in most small markets. "The problem is that it has a lot of trade making use of abusive practices considered and vetoed by the Consumer Protection Code (CDC)," according to coordinator of Procon-Bahia processes, Alba Costa.
According to her, the stores can not establish a minimum amount for payment with plastic money, claiming the high fees charged by mobile operators or the deadline stretched to the transfer of payment.
Procon alert consumers about abusive practices to give change
(Photo: EBC)
"What can happen is that the shops do not work with cards, regardless of the purchase amount, but it must be clear to the consumer since he enters the property," says Alba.
Another common practice and considered abusive by the consumer protection agency is the change with bullets or other products. According to the representative of Procon, the consumer has the right to demand your change in cash. "It is not forbidden to the merchant offer another product, but the customer has to accept. If you are being forced to pay for a product or service that has not requested, this practice can be considered tying, which is vetoed by Brazilian CDC, "he explains.
About the few cents that shops shy away from paying customers in products with values 'broken' as R $ 1.99, Alba explains that this is also a consumer law.
"You have to round to less. In fact, they should already provide this and put an exact value. But you do not have a penny or two to give in exchange, they should give the nearest currency, which is five cents. The consumer is entitled to change this. "
Who feel harmed by any of these practices considered unfair and laid down in the Consumer Protection Code can trigger the Procon-BA by email denuncia.procon@sjdhds.ba.gov.br or go to the agency's headquarters at Av. Carlos Gomes, 746, Two July in Salvador.
"The complaint may also be anonymous, but usually we ask the consumer contact to give a return of the situation," said the coordinator of Procon-BA, explaining that, after being fired, the agency carries out the inspection and, if detected the irregularity, they are set fines on companies operating illegally.
KNOW YOUR RIGHTS IN PAYING TIME AND RECEIVE THE EXCHANGE
* Credit or debit card: the minimum charge for this type of payment is prohibited. The property may not set a base amount for these transactions on the grounds that are not worth it because of the fees charged by operators
* Pay only the view: what can happen is the company does not accept credit or debit cards, regardless of the purchase amount. In this case, to accept payment only in cash and in kind, the information should be passed to the customer as soon as he enters the establishment and also the box
* Bullet Payback: give change remaining to the client using bullets or any other product is prohibited by law and considered "tying", according to the Consumer Protection Code (CDC)
* Broken values: it is common to see products priced at $ 9.99 or R $ 5.98, for example. In such cases, the company is obliged to round the purchase price down, if not R $ 0.01 (one cent) to return to the customer who paid in cash, must pay $ 0.05. If you do not, you are subject to punishment by both the CDC and by the Civil Code, and may be framed for illicit enrichment
Source: Mail 24 Hours
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This article was translated by an automatic translation system, and was therefore not reviewed by people.