Clipping of news on Brazilian Culture, Law and Citizenship
09/29/2016
This article was translated by an automatic translation system, and was therefore not reviewed by people.
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A Mogi das Cruzes confectioner paid almost R $ 1.3 billion on a stove and he got smashed at home. The stove was purchased in August this year, just a month later, the installation was done.
By removing the box, the consumer realized that the stove was smashed, especially at the bottom. "I went to the store, I spoke to the manager and explained the situation of the stove and he said he would have to talk to the manufacturer. I got in touch and said that it made a survey before placing in the box, but the store is who makes the withdrawal. Transportation must have happened this disorder and this should be the responsibility store, "says Eliene dos Santos Gomes Régis.
For the second time in the store, the manager told Eliene that would not make the switch. For expert Dori Boucault consumer rights, both the manufacturer and the supplier are responsible for the fault of the damage caused to the consumer or failure to provide service. "I imagine that this has happened on shipping. Who has to solve is who sold and who chose the carrier. If so, a new stove must be delivered to this lady. The law says in Article 26 that are 90 days to claim the apparent defects in durable products. "
The solution, according to the expert, is the orientation of Procon and those responsible can receive fines for the problem. "And if not, it can still look for Special Small Claims Court and complain about moral and material damages. The tip is to check the goods before delivery to go away, "concludes Dori.
Source: G1
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This article was translated by an automatic translation system, and was therefore not reviewed by people.