Clipping of news on Brazilian Culture, Law and Citizenship
03/10/2016
This article was translated by an automatic translation system, and was therefore not reviewed by people.
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What may seem like a great ease and even the ability to find better prices, can also pose a major problem that takes a long time to be resolved
One of the biggest problems the Municipal Procon of Sao Caetano do Sul is facing are the delays in the delivery of purchases through the site and delivery of the product damaged by these companies. Often also occur deliveries diverse product chosen by the consumer.
We will present the rights, alternative and preventative tips that can help you at the time of purchase:
"When charity is too much, the saint distrusts" and the miraculous deals:
Connect the warning sign for generous promotions or with the price lower than the market rate.
In general it is blow for the customer to pay in cash and end up running out of the product and without the amount paid or, this may be error in system caused intentionally.
It is called the base price, ie, product offer presentation with price well below the usual price for a particular product.
So finding a promotion with these characteristics, report it!
Delivery delay:
If the product was not delivered on promised time, consumers can opt for forced compliance of the offer, accept another equivalent product, or even receive a refund of amounts paid, duly updated, as required by Article 35 of the Consumer Protection Code.
But before making the purchase look for research if that supplier has consumer complaints, see the list of untrusted sites available on the Procon Foundation website (http://www.procon.sp.gov.br/noticia.asp?id= 2661).
Pay attention to completing the application and the promised time frame, making sure that it meets your needs. If you also note the fact that the deadlines are usually counted in days, not calendar.
Made the request, print or take a print screen of the order summary page with all the product description, price, payment and delivery date. Most suppliers forwards via e-mail order confirmation, save it too.
Delayed, and now?
If the promised date was not delivering as promised, the first step is to contact with the supplier and charge provisions.
As stated above, the delay in delivery features offer of default and opens to the consumer the following possibilities: forced delivery compliance; equivalent product; or waiver of purchase with full refund of the amount already paid, including shipping.
It should be noted that the choice is the consumer and not the supplier, that in most of the complaints tries to impose the cancellation of the purchase because it believes to be the most practical option for him.
Often the ready suppliers claim that the product chosen is not available in stock, but soon consulting the site is located the product and available for purchase on the same terms of the claimed purchase.
Anyway, have the option combined with the supplier in writing, treat via e-mail or even by letter with return receipt (AR - Correios), so that the consumer has proof of the agreed with the supplier.
If you do not receive your product to appear to São Caetano Municipal Procon with the documentation supporting the purchase so that the supplier is notified. If still there is no solution, is scheduled hearing attempt composition between the parties.
Damaged product
The main measure to receive a home product is at the same time open the packaging and, if possible, test the product.
Unfortunately they are not rare occasions where the received product contains breakdowns in their outer parts or features operating addiction.
Therefore, even if the delivery claim that has many deliveries to do, ask him to wait for the test.
Noting that there is any defect not accept delivery, contact the supplier reporting the incident. Take pictures and get in writing the reason for non-acceptance of the product.
If you can not resolve with the supplier to attend São Caetano Municipal Procon with the documentation supporting the purchase, the supplier is notified. If still there is no solution, is scheduled hearing attempt composition between the parties.
Source: ABC ABC
To access the ABC ABC site, click here.
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This article was translated by an automatic translation system, and was therefore not reviewed by people.