Clipping of news on Brazilian Culture, Law and Citizenship
09/02/2016
This article was translated by an automatic translation system, and was therefore not reviewed by people.
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Brazil is closer, but still unaware of certain rules and believes in "false rights" of popular consciousness
In buying perishables, be very careful with the validity, says expert Agency Brazil
The duration of the Protection Code of Consumer complete 25 years in 2016 and the population's knowledge about the legislation is much higher than years ago. However, there are some "false rights" continue gaining prominence both in internet forums and in family discussions around a problem with shopping.
According to the lawyer specializing in consumer rights and provider, Dori Boucault, it is extremely important that the consumer knows what may or may not be protected by law, since it ensures that it is not wrong or injured. As well as information rights is essential for good buy, get to know what are just "myths" formed by common sense or ignorance is also needed.
One of the most famous cases of "false rights" appointed by the attorney is the famous "7 days of repentance term" great demand by consumers who want to exchange a product purchased in stores - but that, in fact, are only guaranteed for purchases made off-premises, or by internet or by phone.
See other "myths" cited by the lawyer:
- Document Request at the time of purchase: can piss off some consumers, who feel offended after your document required at the end of the purchase. But in fact, the property has the right to request it on purchases made with credit or debit card. Remember that this can prevent fraud and, in the end, is a way to protect all consumers.
- Debt contracted through third parties to card loan: it is, many people lends credit card to friends or relatives and end up contracting an extra account in the budget. If the third person does not pay the debt, it becomes responsible for that which is the credit card. So, beware!
- Company Obligation to receive defective device: it is not so things work ... The company should only replace a defective product if the city does not offer technical support of the product. "According to a resolution of the Supreme Court, the consumer must go first care. If not exist in your city, you can exchange the store where you purchased, "explains Dori Boucault.
- Product exchange on sale of equivalent value: the purchase of items on sale can generate even more questions about consumer rights. Their exchange then generates several controversies. When a product supply is defective, for example, the same exchange can not be made if the price has already increased. In this case, the consumer is entitled to exchange for something that has the same price paid in the promotion.
Knowing their rights, it's time to buy. And so will the first tip: Search! Search on sites like Procon, ReclameAqui, Protest - ask opinion of friends or acquaintances about the store, try to prevent problems before getting any product (especially the most expensive). After all, buying can be fun, but it can give a lot of headaches.
The marketing director of ReclameAqui Felipe Paniago, jokes that "the company has no claim because it does not sell. However, the difference between the establishment of good reputation and quality to other bad is how it solves the consumer's problem. So bad is not the problem, is the lack of response to the problem. "
On this, he cites the bad example of the telecommunications industry in the country, which has a high level of complaints and low feedback, however states that the consumer is now more empowered. "In ReclameAqui, for example, 95% of users are on the site to search for information - only 5% are there to complain. This shows great care for consumption ", points.
With the knowledge of the Consumer Protection Code can protect themselves in various ways, such as the requirement of the invoice (and filing it): already entered a shop and came across a small plaque reminding you that right? So this is just a way to ensure that you head pains not reach you after purchase.
"Keeping track of is essential, especially in famous promotional periods as in Black Friday," recalls Felipe Baniago, which also makes other consumer rights advice that can help you:
Attention in guarantees!
There are three types of guarantees to products and services in the country, which are the guarantee of the CDC (30 days for durable goods and 90 days for non-durable), the contractual warranty (one that is in the contract - and establishing the time of validity from the time of purchase) and the extended warranty (when charged by the service provided by a third party, in which case it can not be compulsory and should be chosen or not by the consumer).
Cancelling the law guarantees the service cancellation right without talking to atendente Purestock / Thinkstock / Getty Images
Cancelling the law guarantees the service cancellation right without talking to the attendant
Hello, consumer
You know those eternal and chatíssimas calls to cancel a service? So they are no longer required after the Cancellation Act, 2014, which guarantees the consumer the right of cancellation without talking to the clerk, only using the options provided by the machine (press X to cancel '- it is then that you can be free!). This law is also cited the requirement of telemarketing call back that has fallen.
Beware the validity
In buying perishables, be very careful with the validity of the products. Note that they are in day and if you have problems about it in the box, you have the right to give up takes it. If you are already at home when you notice the maturity, you can return to the market and ask the exchange.
Credit cards can?
Some stores offer payment by credit or debit card only after a value X. But, look: this is forbidden! According to Felipe, when there is the possibility of card payment, it can be done even with the purchase of only R$ 1.00. So tap your feet and demand that their rights be fulfilled.
No bullets, please
The property has no change to the value that the consumer has at the time of payment? He should round the value down - not up! And not worth that innocent change "in bullets," okay?
We are not responsible ...
Many parks have a small plaque that tells the client that they are not responsible for objects inside the vehicle, seen? For this notice is void, since the law states clearly that the establishment is indeed responsible for the car care and it has within it.
What does advertising
You look at the brochure see a beautiful picture and the price within the reach of pocket ... But happiness lasts until the product arrives to your hands? This is a common situation in daily trade and is a time when the consumer has full reason. So be sure you are protected by law and require the product or the price that was sold on false advertising.
"Advertisements gas stations are a typical example: you see a giant poster with a cheaper price, but when it comes to power, finds that the price is only for dawn. They can not do this, you have to make it very clear in advertising and, if it does not, the consumer will have reason and can pay the price seen, "concludes Philip.
Source: Economic Brazil
To access the Brazil Economic site, click here.
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This article was translated by an automatic translation system, and was therefore not reviewed by people.