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Banks will have to issue debt discharge receipt in 10 days

08/16/2016

This article was translated by an automatic translation system, and was therefore not reviewed by people.

 

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Law comes into force on September 8 Photo: Fabiano Rocha / Extra

Extra

Banks will have to issue the full discharge rate of receipt within 10 working days, when the document is requested by the customer. The rule must also be followed by other financial institutions and shall enter into force on 8 September.

The measure was published in the Official Gazette in June and will be applied when the consumer repays the debt. The limit of 10 days does not apply to the mortgage contracts, the period will be 30 days after the debt settlement date.

The rule does not apply to situations in which other law determine specific procedures and deadlines. In such cases, the financial institution has to clarify the exceptional situations to the consumer.

To sign the bill, the interim president Michel Temer vetoed part of the text that defined the application of penalties. According to the government, the new rule is covered by the Consumer Protection Code, which provides for penalties for violation of rules.

Consumers may seek the Procon to denounce financial institutions that do not deliver the receipt by the deadline.

 

Source: Extra

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This article was translated by an automatic translation system, and was therefore not reviewed by people.

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