Clipping of news on Brazilian Culture, Law and Citizenship
08/17/2016
This article was translated by an automatic translation system, and was therefore not reviewed by people.
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Channel works better than the Customer Service.
Number of Brazilians complain of SACs increased by 25% from 2015.
Who usually call the Customer Care Service you know. Often the headache ends up being greater than the problem you have at home, but it's good to be aware. Companies have a channel that works better than the SAC, which is the ombudsman.
Vanessa thought it already had all settled with the bank. But the collection also comes. And when trying to speak on SAC ...
"Get on a clerk, says that it is not he who decides and passes to another attendant and passes me, passing me and never I think the such attendant that will solve my problem," said clinical pathology technique Vanessa Ramos Oliveira
It is federal law. After the key consumer the option to claim, suggest, take a doubt, have to be met within one minute. From there, the attendant can only transfer the call if a coordinator. The company has five days to respond. Maria Amelia tired of waiting. "It passes from one to the other, you have to be always repeating the same thing," he said.
The number of Brazilians who sought procons to complain of customer service increased by 25% compared to last year. The main complaints are that the clerk did not know help was slow to respond or because the misappropriation has not been removed.
Before going to the Procon or Justice, the tip is to see if the company has an ombudsman. Banks, health insurance, electric utilities, telephone, for example, are required to have this channel of communication with the customer. For consumer law experts, the chance to solve the problem so it is good.
"It is an independent, autonomous body, it should work so that the company does not harm consumers. It penalties and nobody wants to be penalized. When moved in the pocket of these companies, what they do is try to correct immediately, "said the chairman of Law Consumer Marlus Riani (OAB-MG)
The customer must have the protocols of attempts to call the SAC. His Aloisio sought the ombudsman after the bank discounted rates which was not an account.
"The ombudsman called the bank and forced them to settle for a few hours and decided it," said the seller Aloisio Ribeiro de Souza.
Good Morning Brazil: They said what to you?
Your Aloisio: Ah! You excuse me, a thousand apologies! And resolved.
Source: G1
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This article was translated by an automatic translation system, and was therefore not reviewed by people.