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Tips to buy online without error

08/12/2016

This article was translated by an automatic translation system, and was therefore not reviewed by people.

 

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Search complaints, check the credibility of the means of payment, note exchange policies and know your rights are fundamental items

Source: People

 

Buy clothes and shoes over the Internet can be a 'leg up' for those who have little time. The Jessica Paula psychologist buy bags, shoes, clothes and jewelry on the internet. However, before finalizing the purchase, her research well before to make sure that everything will turn out well.

"I always look complaints on the internet, if you have comments from store customers and the store is professional or not," he says.

Purchases have been so many that she does not even remember how many. But all, only a generated headache. "The product has not arrived, I sent email to the seller and did not go anywhere. They told me to wait for the product and never arrived, nor returned the money and was so even, "he says.

The director of Procon Fortaleza, Claudia Santos, recommends that, prior to purchase, the consumer make sure the site is trusted to inform any given bank or credit card.

"When you pay by credit card, follow the release on your card statement. If you find any irregularities, immediately notify the credit card company or bank, "he says

Moreover, it should be noted that the site offers the CNPJ number, physical address, telephone, direct channels of contact with the consumer. "It is also always good consumers note the promised time frame for delivery and always require the invoice" guides.

exchange policy

In another case, Jessica was dissatisfied with a dress bought and decided to change. When you contact the store, they guided to resend the product. "I reenviei the dress and they paid the freight and even sent me another piece," he says.

While the physical trade exchange for repentance is at the discretion of the company, the virtual the Consumer Protection Code (CDC) requires the company to accept the product back. The article 49 also determines refund these cases. "The consumer has up to seven days of receipt for exchange, since he did not have the opportunity to try the product at the time of purchase," explains Gerson Rolim, director of communications and marketing of the Brazilian Chamber of Electronic Commerce.

In addition, consumers should be aware of the exchange of virtual stores policies. Before making a purchase, it is important to research and question the after-sales policies. "The exchange rules should be read before purchase. They are usually published on the sites, "concludes Gerson.

 

Source: People

To access the website The People, click here.

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This article was translated by an automatic translation system, and was therefore not reviewed by people.

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