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Mobile data: Customer indemnified at R$ 5000 for poor service

08/10/2016

This article was translated by an automatic translation system, and was therefore not reviewed by people.

 

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Bad services provided by a mobile operator ended in compensation of R$ 5,000 for moral damages. The customer, who will be compensated with monetary correction and interest increased, he claimed in its application that the company failed to comply with mobile data services contracted by him.

According to the process information No. 0001335-29.2015.8.08.0067, which is being processed in Vara Single of João Neiva, as well as compensation, the judge ruled that the company re-established, in a comprehensive manner, the mobile data services event object between the applicant and her.

In its defense, the company claimed that there is evidence of failures in the services provided to the plaintiff, since it would consist only a claim by the applicant in its Customer Service (SAC). Also according to the defendant, it would have been found to the problem in the performance of the internet provided by the service provider was related to an alleged defect in your computer.

For the magistrate, "the allegations, credible and uncontroversial, are able to set moral damage, especially with respect to neglect perpetrated by the defendant in the consumer tax problem solution," concluded the judge.

 

Source: TJES

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This article was translated by an automatic translation system, and was therefore not reviewed by people.

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