Clipping of news on Brazilian Culture, Law and Citizenship
09/08/2016
This article was translated by an automatic translation system, and was therefore not reviewed by people.
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Store offered to refund the purchase or forward the goods
Playback / MGTV
A housewife was the victim of a virtual coup in Divinópolis, Minas Gerais. She bought two phones online, to R$ 1.6000. But he received at home only one and several stones.
After making the online purchase, received the package at home in less than a week. Soon, she has realized that the breach in the package. "When I opened the box, I've seen that was leaving the ground. I found it strange. I saw that the plastic was half torn. Only just had the phone, charger and two stones which should be the most mobile. The other phone was in the box" reported.
The client went to the carrier, which indicated that linked to the company which made the purchase. "I got home and already called. I made all the arrangements and now I'm waiting. They told me they would reimburse me and that I could choose to receive back the amount paid or the merchandise ordered. "
The consumer harmed says it has bought a lot on the internet and never imagined would happen something.
Responsibility is the company
The specialist in consumer law Fábio Sbampato explained to MGTV to buy the Internet requires care before and after the order confirmation.
If there is any problem, as occurred with consumer concerned, the responsibility is the company in which the customer made the purchase. "In case like this, which is characterized swindling crime, the person making the police report, as well as a record of the situation either through photos or videos."
Search!
To avoid this kind of situation, it is essential to research before buying. It is very important that consumers make price approach, guarantees, delivery safety and legitimacy of the product.
At that time, the Claim HERE can help! Just look for the reputation of the brand you want to buy, in addition to analyzing how her service with other consumers who have made a complaint. You can also compare the reputation of up to three companies before deciding.
Source: G1
Source: Complain Here
To access the site Complain Here, click here.
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This article was translated by an automatic translation system, and was therefore not reviewed by people.