Clipping of news on Brazilian Culture, Law and Citizenship
08/01/2016
This article was translated by an automatic translation system, and was therefore not reviewed by people.
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Sectors that concentrate more questions
Photo: freeimages
The biggest concerns of consumers are in health insurance, vehicle insurance, extended warranty insurance, life insurance, personal accident and unemployment, housing insurance, home insurance and capitalization, according to data collected by the Consumidor.gov, report of the Ombudsman insurers, and research conducted by Procon
Top 10 questions
The 10 main concerns of consumers, regardless of the segment are: contractual adjustments, insurance coverage, referral network, correct way to use insurance (mutualism), redemptions, profitability, coverage liimites, term care, compensation calculation and exclusions contractual.
health supplement
Photo: File
The greatest demand in the health insurance segment is focused on price issues / adjustment of contracts, list of procedures and contractual coverage.
Car insurance
car dealership in Malaysia Photo: Joshua Paul / AP
The main questions are: composition of the referenced network, contractual coverage and price
Life insurance
In the case of life insurance, it is difficult for consumers, to understand the principles of mutualism. That is, there is often a misunderstanding that the insurance operates in the same way savings.
Capitalization and extended warranty
Photo: ANDREW HARRER / BLOOMBERG NEWS
The capitalization, the largest volume of questions from consumers is related to redemptions, while in the extended warranty insurance there is a perception, for example, that it is necessary to expand the amount of information at the time of purchase of the product.
educational material
Pamphlets CNSeg Photo: Playback
The CNseg and insurance associations have already invested in recent years in booklets and guides aimed at combating misinformation. Already been launched on materials: Residential Insurance, Extended Warranty, Housing Insurance, Car Insurance, Guarantee Insurance, Savings Bonds, Consumer Guide and readjustments Guide Plans
Source: The Globe
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This article was translated by an automatic translation system, and was therefore not reviewed by people.