Clipping of news on Brazilian Culture, Law and Citizenship
07/29/2016
This article was translated by an automatic translation system, and was therefore not reviewed by people.
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Even within the warranty period, consumers can not exchange goods defective.
Buy a new product and then notice that it does not work is really frustrating.
The first reaction is to get back in the shop, complain and demand the exchange for another in perfect condition.
But this is not what the law says. Lack of information and this creates confusion.
Often we hear of angry consumers because they had refused to exchange a defective product (see a recent video here).
Let's clarify the matter, according to the Consumer Protection Code.
The shopkeeper is not obliged to make immediate exchange of a defective product.
When a product is delivered with addiction (default) the supplier has 30 days to resolve the problem, from the date of complaint (so it is important that the consumer has a document containing the day the complaint was made).
During this period the retailer may replace, send the product to the factory authorized service or take any other action to resolve the problem.
Only after these 30 days and if the problem has not been resolved is that the consumer can then require the following:
- Replacement of the product by an equivalent;
- Proportional discount price ever paid in the purchase of another product;
- Refund of the amount paid, monetarily updated.
The immediate change should only be made if the defect is an essential product (refrigerator, for example).
We recall that the consumer himself, if you want greater flexibility, can also trigger an authorized service center. But this is about choice, not obligation.
Also remember that the Consumer Protection Code does not require the stores to exchange the products by color motif, size or taste. This is without blemish. Usually stores offer this option trading, but it is mere courtesy, kindness location, to please the customer and try new sale.
Be aware of your rights.
After all, conscious consumer is informed consumer.
Source: G1
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This article was translated by an automatic translation system, and was therefore not reviewed by people.