Clipping of news on Brazilian Culture, Law and Citizenship
07/28/2016
This article was translated by an automatic translation system, and was therefore not reviewed by people.
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repentance
The situation is very common: someone makes a purchase on impulse and then repents.
What many consumers do not know is that they have the right to withdraw from the purchase, when performed via the Internet, by phone or at home.
It's called the law of repentance.
The art.49 of the Consumer Protection Code, guarantees the right to regret the purchase of a product or hiring a service, when performed outside the premises, regardless of whether the product is defective or not.
In this case, the consumer has seven days to reflect, as from their signature or the act of receiving the product or service, and may simply give up the business.
No need to justify the reason or give any explanation, just return the product under the same conditions and get the money back, including the freight charge, adjusted for inflation.
Be aware of your rights.
After all, conscious consumer is informed consumer.
Source: G1
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This article was translated by an automatic translation system, and was therefore not reviewed by people.