Clipping of news on Brazilian Culture, Law and Citizenship
07/27/2016
This article was translated by an automatic translation system, and was therefore not reviewed by people.
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An enterprise of products and solutions for IT, technologies and companies, was ordered to pay R$ 8,000 for moral damages, a consumer of Barra de San Francisco, who did not get the repair of a printer that failed during the term of legal guarantee.
According to the plaintiff, he would have asked for analysis and repair of the product required, without getting back, having to solve the problem on their own. Thus, she decided to join a lawsuit asking for compensation for their losses.
Attempts agreement did not succeed, since the company did not submit required conciliatory proposal. Thus, the Special Court of Justice of the San Francisco Bar after thorough examination of the allegations of those involved and grounded by the consumer protection code, decided attending reason the applicant.
According to the magistrate, the consumer has shown that requested the analysis and repair of the product required, which in turn proved to be inert. So could not the defendant be benefited by its own negligence, as if the machine was under warranty, the least we expected was the analysis of the care service it accredited.
The judge also states that "in this context, I have the situation experienced by the author transcends the orbit of mere annoyance, considering being obvious disregard to the client, failure to comply with standards set by the consumerist legislation and the serious disorders caused to the normal routine the company's activities author, "justifying the conviction for moral damages.
Procedure: 0004070-18.2015.8.08.0008
Source: TJES
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This article was translated by an automatic translation system, and was therefore not reviewed by people.