Clipping of news on Brazilian Culture, Law and Citizenship
07/27/2016
This article was translated by an automatic translation system, and was therefore not reviewed by people.
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Not deliver product on schedule features offer noncompliance. Consumer is entitled to choose between three options to solve the problem; know the alternatives and see preventive tips
Internet shopping has its advantages, but it also involves risks. One is the delay in delivery of the product.
To avoid this headache, the first step is to check carefully the period stipulated by the virtual store and assess whether it meets your needs. Remember that, in general, the period indicated are working days.
If you decide to go ahead with the purchase, keep proof of delivery time informed. Normally, the stores send an email with the main data of purchase, including delivery, but the consumer can take a special care and take out a print screen of the page, saving the file on your computer or mobile phone, for example, or print it.
Another tip is to check if there are many complaints against the store in the consumer protection agencies and complaints about late delivery sites.
scheduled delivery
Some retailers offer scheduled delivery option - where the consumer chooses a specific date to receive the product. However, this option is generally more expensive and more time consuming than those freight "common". Stay tuned to these details and see if this alternative worth.
Furthermore, the scheduled delivery is not immune to delays. Thus, the same precautions apply to this type of shipping.
The product has not arrived. And now?
If despite all the care product is not delivered within the stipulated time, it is recommended that consumers contact the store as soon as possible to report the problem and take action.
The delay in delivery features offer of noncompliance, according to Article 35 of the Consumer Protection Code (CDC). In this case, the consumer may require between: forced fulfillment of delivery; equivalent product; or withdraw from the purchase and fully repay the money already paid, including shipping, and also any damages arising from the delay.
Whatever option is chosen, it is recommended to submit the request in writing to the store, such as e-mail or letter with return receipt (AR) in order to have proof.
The customer can set a reasonable deadline for the supplier to resolve the issue (five days, for example). If the issue is not resolved amicably, contact the Procon your city or search the Special Civil Court (JEC).
Source: Idec
To access the IDEC website, click here.
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This article was translated by an automatic translation system, and was therefore not reviewed by people.