Clipping of news on Brazilian Culture, Law and Citizenship
07/26/2016
This article was translated by an automatic translation system, and was therefore not reviewed by people.
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In case of default in telephone services (fixed and mobile) there are some rules before stopping the service. Check out what are the rules of Anatel (National Telecommunications Agency) on the topic:
Notification and partial suspension
In case of delayed payment of the invoice, the operator must notify the consumer and 15 days after notification may partially suspend the service. With the partial suspension, the consumer can only receive calls (minus charge) and call emergency services (fire, police, rescue services, for example).
full suspension
After 30 days of onset of partial suspension, the operator can fully suspend services. Thus the consumer will no longer make or receive calls.
Termination of contract
After 30 days of full suspension, the provider may terminate the contract.
Restoration of service
If the consumer has paid the overdue amounts, prior to termination, the service should resume functioning normally within 24 hours, from the knowledge of debt settlement or credit insertion.
Attention! These rules also apply to pre telephone - paid, if the consumer does not recharge the credits.
Source: Anatel
Source: Procon-SP
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This article was translated by an automatic translation system, and was therefore not reviewed by people.