Clipping of news on Brazilian Culture, Law and Citizenship
07/26/2016
This article was translated by an automatic translation system, and was therefore not reviewed by people.
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interrupted service
Congress discusses regulatory suspension of Anatel that allow companies to change contract since warned us consumers 30 days antecedência Foto: Fernando Lemos / Fernando Lemos
Failure to pay the subscription TV service can lead to interruption of service, provided that the consumer is properly notified about. Time to ask for the restoration of the service, consumers have their rights guaranteed by Resolution 623/14 of the National Telecommunications Agency (Anatel)
Deadline for service to be restored
According to Procon-SP, the restoration of the cable TV signal must occur within 24 hours of confirmation of payment of the first installment of the agreement made with the operator. It is forbidden to charge for the restoration of service.
default registration
The consumer has the right to obtain from its provider, free of charge, information about the default records relating to your subscription and require it to exclude such records after payment of debt.
Withdrawal of Debt
The operator must provide the withdrawal of registration of debt in credit protection systems, regardless of the consumer's request, within five days from the effective discharge of the debt.
registering complaints
In case of problems with the telecommunications service, the subscriber must file a complaint with operator SAC, but it is important to note the protocol number. Persisting failure, a complaint may be made to Anatel and the nearest consumer protection agency.
Source: The Globe
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This article was translated by an automatic translation system, and was therefore not reviewed by people.