Clipping of news on Brazilian Culture, Law and Citizenship
06/24/2016
This article was translated by an automatic translation system, and was therefore not reviewed by people.
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Idea is to ease the Procon where calls increased by 70%.
According to Procon, more than 280 companies are already registered.
G1 Paraíba Valley Area
Procon in Sao Jose dos Campos (Photo: Charles de Moura / City of São José dos Campos)
To help relieve the Procon, consumers and companies in the region can register complaints on a website of the Federal Government on the Internet. The address is supervised by the Ministry of Justice, where the relationship is made directly with the company and the solution rate is high. To make a complaint you need to register on the consumer site.
It also shows the number of complaints received by the company, troubleshooting index, plus the average time it takes to provide the answers.
The site can help unburden institutions such as the Procon. In São José dos Campos, January to May this year, the number of visits increased by 77%. There were 21,300 visits from 12,000 in the same period 2015.
The coordinating body of Procon said that more than 280 companies have signed up voluntarily on the site, so the willingness to solve conflicts.
"There are still many companies that do not have registered, mainly companies from other cities. So the consumer has to come look for Procon. But between 70% and 90% could be resolved by the site if you have the goodwill of the supplier and the consumer looking for. "Said Aparecida Borges
The lawyer Luciana Amaral used the site once, to file a complaint against a bank, and after failing to resolve the problem by central 0800, the answer was immediate on the internet.
"I went into the site, did register on the same day, in the afternoon, I had a return from the bank saying that the problem had been solved and apologizing, including by the 0800 call," said Luciana.
Source: G1
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This article was translated by an automatic translation system, and was therefore not reviewed by people.