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15 rights that consumers often do not know

07/26/2016

This article was translated by an automatic translation system, and was therefore not reviewed by people.

 

 

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Stay tuned to these tips for any business or service provider pass the leg in you

15 rights that consumers often do not know Art DG / DG Art / Art DG

Diário Gaúcho

Already experiencing a situation in which they felt aggrieved by any business or service provider and was not sure if they were right in doing some collection?

For questions about this relationship is not always harmonious between consumers and businesses, the Gaucho Gazette asked the lawyer Lisandro Adames, consumer rights expert who writes a column in the DG on the subject, to list a few of the rights that most consumers do not you know you have.

Check out the expert guidance:

1 - After paying your debts, your name must be "clean" within five days

Photo: DG Art / Art DG

After payment of overdue accounts, the consumer must have your name removed from credit protection agencies in a maximum of five days. If not, look for the Procon of his city. If not help, join the Special Court to request the immediate removal and material and moral damages.

2 - No one is obliged to hire credit card insurance

If there is insistence or the collection is found, call the center of the card, write down the number of protocol and requires the withdrawal of the charges of insurance. If not, you can enter the Special Court. But beware: before accepting a credit card, you need to read the contract, which may be available on the Internet or at your bank.

3 - There is the possibility to exchange a product even outside the warranty period

The supplier must account for manufacturing defects, even outside the warranty period, when there is a "latent defect". But what does it mean? Are those defects that are not apparent, for example, a piece of an automobile, it was only possible to repair the blemish after use. If the vendor refuses to reimburse this type of damage, seek justice.

4 - Banks are required to provide free services

Photo: DG Art / Art DG

A minimal amount of free services should be offered by banks, such as the provision of debit card, holding up to four drafts and two transfers per month, plus two extracts and ten monthly check sheets. If you make this request and is not met, the consumer must notify the institution to the Central Bank. If the problem persists, we must take the case to court.

5 - You can withdraw from the purchase of a bus ticket to another city

The bus tickets are valid for one year. That is, if you give up travel to another city the day or time of ticket purchased, you need to inform the transport company with at least three hours in advance. Thus, the vacancy shall be released on the bus so that the company can sell it and you will have the right to choose another place within one year.

6 - Loss of commands may not involve payment of a fine

The loss of command in bars, restaurants and clubs can not require the consumer to pay a fine value. Each person must pay only what they consumed, because this control should be the establishment. If the fine is levied and the consumer is prevented from leaving the site, you need to call 190 and call the police, so that the situation is resolved by a police record. The other solution is to pay the amount stipulated the establishment and demand invoice or receipt of payment made. Then, report the establishment to Procon and enter the court to be reimbursed the overpayment. In such cases, they can even collect damages.

7 - There is no minimum amount for purchase with credit or debit cards

If a merchant accepts credit or debit cards as payment, to admit the use for any value. If not, report it to Procon.

8 - If you give up a course paid in advance, the money must be repaid

If consumers give up to do a course before the start of school, you are entitled to receive the amount of fees paid in advance, discounting a fine of no more than 10% of the amount paid. If the cancellation occurs after the beginning of classes, it can be retained only the amount for the registration. If the money is not returned or cancellation is not allowed, seek justice.

9 - Rate of 10% to the waiters is not mandatory

The payment of 10% rate is optional. That is, the consumer can choose whether to pay or not. If you do not want, just ask for the withdrawal of the charge at the time of bill payment. If the establishment insist on collecting this amount, make complaint to Procon.

10 - Products purchased online are up to seven days to be exchanged

Photo: DG Art / Art DG

The consumer has the right to withdraw from a purchase made on the Internet within seven calendar days after receipt of the product. If the establishment refuse to exchange or return the money, seek justice. Remember that the product must be in perfect condition.

11 - Shops can not omit information and product prices on the shelves

Every store must display prices and product information on the shelves where they are placed. Even if there is a difference in price in installments, it must be described. If the property does not meet this standard, take a picture and report the case to Procon.

12 - Establishments may not require minimum consummation

Nobody is forced to consume a value determined by the establishment. This practice is considered by the courts as "unfair advantage" applied against the consumer. If the establishment insist on the collection, you can afford and demand the record on fiscal or receipt note that the value refers to the minimum consummation. Thus, it is possible to make a police report on the civil police and take legal action to be repaired the damage, which was the amount paid unduly and moral damages for being forced to pay for improper value. When the establishment is offering a show or granting a special service, you must specify the reason for the extra charge clearly and never in the form of minimal consumption.

13 - You can not charge fines for suspension of TV and internet services

Photo: DG Art / Art DG

You can suspend TV subscription services and internet once a year at no cost. However, the reconnection of service may be charged. But if it was linked to the sale of a unit in the contract, there may be time loyalty. Otherwise, the only possible cost to terminate the service contract is related to the amount of installation and removal of devices that belong to the company.

14 - If a cellular connection is lost, you can call again without paying more for it

If a cellular connection is interrupted, you can repeat it within 120 seconds. If you find later that the connection has been charged, claim the "Contact Us" from the National Telecommunications Agency (Anatel) by registering on the site www.anatel.gov.br.

15 - Belongings stolen from the car in a parking lot are the responsibility of the establishment

Liability for any damage occurred in the parking lot is the site owner. Even if you have a sign or poster stating that is not responsible for objects left inside the vehicle, they have responsibility. The rule described in a summary of the Supreme Court, says that "the company responds to the customer, the repair of damage or vehicle theft occurred in your car." Thus, if the establishment does not reimburse you, seek justice.

How to consult the competent bodies:

/// The Procon has service in more than 80 cities in the state. If you live in a city where there Procon, just call the local phone (check the list on the website). But if you live there care agency, call the State Procon, phone (51) 3287-6200. The service takes place from Monday to Friday, from 10h to 16h. For those who live in Porto Alegre, you can also make a complaint through the Internet, in the Municipal Procon site.

/// To trigger the Special Court, which meets cases considered simpler and does not necessarily require the assistance of a lawyer, you need to go, in person, at the next forum. To find out which is the most close to your home, go to the Court of Rio Grande do Sul Justice website and search for the "Districts" section or call the phone (51) 3210-6582.

/// There are three possible ways to claim a financial institution to the Central Bank. One is through the phone 145, Monday through Friday, from 8 am to 20h. Another is presence. However, the State, is possible only in Porto Alegre, at Rua 7 de Setembro, 586, from 9h to 16h. The third is the Internet, on the Central Bank website.

/// People who earn up to three minimum wages (R $ 2,640) or are socially vulnerable condition can seek assistance to the State Public Defender. The agency can help you with legal advice and in proposing an action. To get the phone number and address related to your municipality, you need to enter the Defender's website and look for the "shifts and Service Locations" tab on the right side of the screen. In this space you can search by city and for a specific Comarca.

 

Source: Daily Gaucho

To access the Diário Gaúcho site, click here.

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This article was translated by an automatic translation system, and was therefore not reviewed by people.

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