Clipping of news on Brazilian Culture, Law and Citizenship
07/22/2016
This article was translated by an automatic translation system, and was therefore not reviewed by people.
transparent image
A resident of Santa Leopoldina should be compensated at $ 3000, with monetary correction and interest increased after not receive cell purchased at site offers. The woman made the purchase twice, and, at first mistakenly account on the site, the flow was reversed, in the second time, the purchase was confirmed. The phone would be present for the boyfriend of the applicant, in celebration of Valentine's Day.
To see that the phone was back on sale, the applicant, who had been unsuccessful in the first attempt to purchase the product, even with fear, returned to try to make the purchase, this time successfully. However, according to the process information 0001231-12.2015.8.08.0043, problems with the device acquisition began to appear when the deadline given by the site was not fulfilled.
To contact the Customer Service (SAC) of the site, the applicant was informed that the responsibility for non-cellular delivery would have been the supplier of the product. Already the supplier, contesting the statement of the site, said there had been no passing on the device in question.
In addition to not see the problem with the delivery of phone solved, the consumer also had to support other troubles, among them, exceeding the limit of your card, the slow pace in the cancellation of the purchase after customer's withdrawal, was practically unusable. The card, according to the applicant, is used for grocery shopping and other daily expenses.
To condemn the company, the judge of the Single Court of Santa Leopoldina considered disorders suffered from a lack of quality in the services offered by the site offers. The delay between the purchase and cancellation of it, was another point taken into consideration by the magistrate, since they were little more than two months of waiting by the consumer.
Source: TJES
Our news are taken in full of our partner sites. For this reason, we can not change their content even in cases of typographical errors.
This article was translated by an automatic translation system, and was therefore not reviewed by people.