Consumer

This article was translated by an automatic translation system, and was therefore not reviewed by people.

Delays in delivery or installation

For the Consumer Defense Code, the company is obliged to meet the deadline for delivery, installation or assembly of any product.

Ask if a document that is described in the combined time for the delivery of the product. Keep a note of the request and the receipt.

If the product ordered is not delivered or installed within combined, you can force compliance with the requirement or demand the return of the product and get back the amounts paid (Art. 35, CRC).

Send a written complaint to the trader and the financier (if any), stating what happened.

Describe carefully the purchase. In the complaint, send a copy of the invoice.
If not attended to look for a body of consumer protection with or between an action in court (Art. 83, CRC).

Product delivered in different application

If the supplier deliver a product you did not choose, you will be required to pay an indemnity.

If you receive a different product than you chose at the time of purchase, can act as:

• refuse to receive the goods. Write the reasons for its refusal in the delivery order is realizing the mistake at the time of delivery of the product;

• if you were not at home when the product reached and someone got the goods for you, send a written complaint to the supplier. This complaint containing the problem and requires that within 30 days the product will be replaced by another of the same species and without defect;

• You may request a refund of the amount paid or abatement of the price.
 
Cancellation of Purchase Agreement for unredeemed
The cancellation of purchase, if the supplier has not fulfilled the contract, should be done by letter.

This letter should:

• a description of the purchase with the number of the invoice or the request, date, product, brand, price, etc.;

• the problem (eg, delivery time not met);

• attempts to resolve the problem;

• the intention to cancel the purchase application because the supplier has not met its obligation;

• the application for refund of any amount paid, this value should be updated.

Delivered personally or send a letter by mail, by AR

WARNING! You do not have any expenditure with the cancellation of purchase, if proven guilty of the supplier.

The supplier says that sometimes the issue of the invoice requiring payment of the ICMS - Tax on Circulation of Goods and you have to pay this tax.
This is not true. The invoice can be canceled.
 
Guarantee

The supplier is obliged to ensure the quality and efficiency of the product it sells.
If the provider does not give that assurance at the time of purchase, you have other security: is the legal guarantee, by law.

The period of legal guarantee is 30 days for non durable and durable for 90 days (Art. 26, CRC).

Guarantee certificate

All product warranty is provided by the manufacturer or supplier against manufacturing defects.

To be entitled to the guarantee, you should save the certificate and the invoice of purchase.

During the warranty period you should use only the services authorized by the manufacturer of the workshops. If you use workshops that are not accredited by the manufacturer, you risk losing the right to security.
 
Quality Problems

Note: More information about the criminal consequences of using old parts in the repair of appliances see the questions of JurisWay. Or see more information on the site JurisWay.

If you buy a product with a defect in quality, and only discover when you get home, do the following:

• send a letter to the supplier asking for a solution to the problem;

• requiring the replacement of the product, refund the amount paid or proportionate reduction in price, if the supplier does not meet (Art. 18, CRC).

If still no solution, look for a body of consumer protection or recourse to justice.

Remember you have 30 days to complain of non-durable goods and services and 90 days to demand sustainable products and services.
 
Budgeting without Commitment and Rate Visit

When the warranty expires, usually, is charged to visit the technical. But the consumer must be warned about the amount to be charged.

If, in time, you agree to the budget and authorize the execution of the service, the shop may charge only the value of the budget. In this case you do not have to pay a visit.

Remember that there is difference in values as the budget workshop.

Authorized and specialized workshops

The workshop is accredited by the authorized manufacturer, which guarantees the quality of original parts and service.

The specialized or joint was not authorized to provide services and has no guarantee of the manufacturer.

Stay tuned for this difference.

Requires both the invoice and the authorized expert.

Ask in note parts are specified, the labor, and security.

Another important detail is a budget request before releasing the service.
 
Vices not resolved within the Authorized Warranty

If you brought your product in the workshop allowed and his issue was not resolved within 30 days, you may require the supplier (Article 18, CDC):

• replacement of the product by another of the same species under conditions of perfect use, or;

• the refund of the amount paid with correction and without prejudice to losses and damage, or even;

• the reduction of the price.
 
Used for Replacement Parts

In the repair of your product, the supplier can not use used parts unless you agree (Art. 21, CRC).

If you do not agree, yet he wants to use used parts, send the supplier a written complaint requesting a solution to the problem. If no agreement is not done, look for a body of consumer protection claims to communicate with the supplier and take the necessary legal measures.

Restore parts used, without authorization of the consumer, is considered a crime by the CDC (art.70).
 
Lack of Replacement Parts for Repairs

If you need to replace the piece of the product, not to find, write a complaint to the Office of Customer Service (SAC) of the manufacturer.

If no result, look for a body of consumer protection or recourse to justice.

The law prohibits the sale call married (Art. 39, 1, CDC).

This happens when the vendor says you can only buy the product you want to take another. And crime: Law No. 8,137 / 90, art. 5, II.

For example, only sell milk to buy bread.

Call a police, the Prosecutor of the city or any body of consumer protection. The sale is married crime.
 
Appliances

Follow these rules when you buy:

• Compare prices, brands and their models and test the operation and performance of appliances.

• ask the seller to demonstrate how the product is USA;

• do not forget to ask about the product, warranty, term, which is guaranteed, etc..;

• note the size of the product (internal and external) and see if the voltage is the same as that of his residence;

• the chosen product, look for whether it is in stock, what the colors and the time of delivery;

• check the payment terms, the future price, number of parcels, by interest financing, penalty for delay, etc.. Compare the total price and the forward view. See if more is not worth buying to save the penalty order;

• finally, requires the purchase request, where must be model, brand, color, value and date of delivery. If you take the equipment so purchased, requiring the invoice and save the application to receive the device to verify that the data coincide;

• the imported product must have your instruction manual for use or operation translated into Portuguese (Art. 3], CDC);

• make sure the city is its technical assistance authorized.
 
Packaging

All products must be packaged with certificates of guarantee and instructions for use.

If not, you have the right to refuse the product and should seek the manager of the store.
 
Furniture

Find prices and terms of payment in various shops before buying.

Remember to measure the width of doors and where the mobile is at home. So you do not run the risk of taking goods or furniture will not fit into your home.

Watch out for imitations! Looks can be deceiving. Pay attention to material and structure of mobile!

Test the strength of the mobile according to its purpose (sit down, throw it, support it, etc..)!

If the wood of the furniture is not the same as you requested, refuses to surrender and request their money back with monetary correction.
 
Data Order

The request must contain the following information:

• description with details of each product chosen, including the date of manufacture;

• time of delivery;

• spot price;

• the future price and form of payment chosen, with the number of parcels and their value;

• interest rate and maturity date of benefits;

• value of the signal and balance;

• existence of the product in stock;

• date of installation and specification of charge (store or factory);

• period of warranty provided by manufacturer;

• which items covered by warranty.
 
Deadlines

If the shop does not meet the deadline, contact the direction of the search and know the reason for the delay.

If you think the reason is not fair, you can cancel your purchase, notify the store by a letter delivered personally or by post from AR

Ask the receipt of the letter.

Tell the letter the reason for the cancellation and suspension of payment.

What has already been paid, shall be returned to monetary correction. Some shops charge for cancellation fee. In this case the store is responsible because it was the delay.

Some stores are offering to save the furniture chosen, until the consumer requests to deliver them.

This should be clear in the contract and, generally, the store must be notified of the application for delivery with 15 days in advance.

If this is your case and the store by chance does not deliver the product, do the same way mentioned above, reporting the suspension of payment.

If the bank is charging, look for the manager, present a copy of the notification and ask the manager to work with you.

If the payment was made or the installments in order entry and delivery have not been combined in the term, look to go to Consumer (DECON), since this is considered estelionato.
 
In the Time of Delivery

Do not get too excited when the product arrive at your home not to forget to:

1. compare the note of the request with the invoice and the product delivered. If the product is not equal to what you requested, refuses to surrender and requires the exchange of product;

2. if you decide to stay as a product, delivered the note and play another former tax invoice to avoid losing the warranty;

3. check the packaging, it is closed, etc..;

4. open the package at the time of delivery. If you notice that there is any defect (scratches, squashed, fall, lack of operation, etc..) Return the product, requiring the amount paid back or exchange the product. All this before signing the delivery note.
 
After Delivery

If you find any defect only after delivery of the product, please contact the store manager and ask to exchange or technical assistance.

If not satisfied, notify the store in person or by mail receipt with RA
Some stores have SAC - Service Customer Service - which can solve the problem.
 
Mounting

If the store does not have the assemblers, call the manager asking for action.

In case of damage during assembly (breakage, scratches), ask to stop the assembly and require the store to exchange the furniture.
 
Termite

In the case of mobile delivered submit termites, you should demand the immediate replacement or your money back.

The deadline is 90 days, unless in case of hidden defect.
 
Clothes

Watch the quality of fabrics, the seams, buttons, buckles etc..

The clothes should have two labels.

One is required by law and which indicates that the fiber fabric has.

The other label shows how the clothes should be washed and last.

If the clothing is imported, the labels must be translated.

Try before you buy your clothes. Ask the invoice is itemized the possibility of exchange.

Save the invoice to wash clothes for the first time. This time it appears that most of the defects.

Learn that the supplier is only obliged to exchange the clothes you have defect, unless it appears in the invoice or poster in the store the opportunity to exchange for other reasons.
 
Stickers

Tissue, the composition of these must be written on the selvage (margin of tissue). It is recommended that this information is printed every two feet.
If this is not possible, an indication should come at the beginning and end of the piece and be repeated on the label stuck to the roll of fabric.
 
Purity

The fabric is 100% pure when you have a single fiber.

An example: pure cotton have to contain 100% of the cotton fiber.

If the clothes do not resist the first wash

If you followed the instructions of the manufacturer of the fabric on the washing and storage of clothes and yet she had trouble doing the following:

• go to the store with the piece and the invoice;

• requires the exchange for other goods or the return of money;

• If the store does not take action, look for the PROCON and make a complaint.

This article was translated by an automatic translation system, and was therefore not reviewed by people.