Clipping of news on Brazilian Culture, Law and Citizenship
07/18/2016
This article was translated by an automatic translation system, and was therefore not reviewed by people.
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Source: Procon-RJ
In order to facilitate the life of Brazilian and foreign tourists who come to the Olympic and Paralympic Games in Rio de Janeiro, the State Procon is launching, on Monday (18/07), the guide "Procon-RJ in the Games" . In a single, lightweight PDF file for reading, which can be downloaded to the phone, the consumer will have access to their basic rights and the cardinal rules of consumer relations. It can choose to download the file in English, Portuguese or Spanish. In the file, the rights are separated by themes, such as accommodation, sightseeing and nightlife.
The tips are summarized in small topics, with simple, direct and modern language. Once downloaded the file, you do not need to be connected to the internet to access the content. The only exceptions are the booklets of the State Procon on specific topics such as taxis, e-commerce and restaurants, besides himself Consumer Protection Code (CDC) in its entirety. In such cases, the file contains links that allow you to download the material. Part of it, as the primer of the taxis and the CDC itself, is also available in Portuguese, English and Spanish.
To download the guide, please read the QR Code of this page with your phone or access the Procon-RJ's website (www.procon.rj.gov.br) and click on the banner "Procon-RJ In Games" on the left side of screen. The guide and your QR Code were developed by Team projects of the State Procon, without generating any additional cost to the state.
Code for people with special needs
The State Procon also available on its website a link to the page created by the Ministry of Labor that provides conditions for people with impaired vision and hearing have access to the Consumer Protection Code (CDC).
The link, the CDC's content is available in audio and video, adapted to Libras (Brazilian Sign Language) and for people with visual impairment. In addition, there is a version for reading resources to enlarge the text font and reverse the contrast so that reading becomes more enjoyable.
Special schemes for care and supervision
They were also prepared by Procon State specific actions for consumers of care and supervision during the Olympics and Paralimpíadas. In the case of service, the related complaints made directly to the Games in Procon-RJ stations will have a term of up to 72-hour response. There is also e-mailolimpiadas2016@procon.rj.gov.br to receive consumer complaints during the events. The address will be monitored even on weekends.
Remember that the traditional service channels will function normally from Monday to Friday, during the Olympics, such as phone 151, the sitewww.procononline.rj.gov.bre the mobile app 'My Procon-RJ'. The Procon will have a direct channel to the organizing committee of the Games to solve more quickly the problems of consumers directly connected to the competitions. Already tax will inspect trade in the external areas of the Olympic parks in Barra da Tijuca and Deodoro and other places where there will be competitions.
Source: Procon-RJ
To access the Procon-RJ site, click here.
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This article was translated by an automatic translation system, and was therefore not reviewed by people.