Clipping of news on Brazilian Culture, Law and Citizenship
07/19/2016
This article was translated by an automatic translation system, and was therefore not reviewed by people.
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According to ECD Food Service, a delivery pizzeria sells on average 1,600 pizzas a month - Photo: Disclosure
In Brazil, only the pizza industry moves about R $ 8.5 billion per year, with an estimated growth of 8%. Daily are consumed about 1.5 million units, almost half of that (620,000) in the state of São Paulo. According to the ECD Food Service, a delivery pizzeria pizzas sold on average 1,600 per month. Order food in the comfort of home is an increasingly common habit among consumers in the country. But what are the consumer rights when it comes to delivery?
According to the Brazilian Institute Relationship Manager for Consumer Protection (Idec), Alexander Frigerio, home delivery or delivery is a service and it applies the rules of the Consumer Protection Code (CDC). Thus, the consumer has the right to the fulfillment of what was offered to him (art. 30 of the CRC), and appropriate service provision (Art. 20 of the CRC). According to him, 'if delivery does not take place the supplied form, sets bad service delivery, which also represents a supply of non-compliance (art. 35 of the CRC), and the consumer has the right to demand a proportionate discount price or cancel request without payment '.
Frigerio says that the consumer may still require the forced fulfillment of the obligation under offer. What do you mean that if the meal arrived cold or poorly prepared, for example, you may require another to be delivered in the promised conditions. For this, you need to contact the vendor. Alexander Frigerio explains that, for the consolidation of consumer rights, it is important that everyone knows what these rights are and also know how to demand them, even in consumer transactions of lesser value. IDEC also guides the consumer is always aware of the terms of the offer. In the case of "delivery" of meals, it is important to ask the estimated time for delivery, and write down the names of those who attended and time of the request. So when nece ssário make a complaint, consumers can have better arguments.
"However, the cost-benefit assessment to enforce the law in every situation it is for the consumer who may consider, for example, will be more laborious and tiresome wait for the arrival of another application. In any case, even if the consumer choose to accept the meal out of the offered conditions, or decide to ask for another property, it is important that contact the vendor to report the incident and report it chose not to exercise their rights to prevent further wear. This demonstrates knowledge on the CDC and can cause the supplier to change posture, going to respect increasingly their customers, "explains Idec manager.
Source: A Tarde
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This article was translated by an automatic translation system, and was therefore not reviewed by people.