Clipping of news on Brazilian Culture, Law and Citizenship
07/19/2016
This article was translated by an automatic translation system, and was therefore not reviewed by people.
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HP announced, on Monday (18/7), who will perform replacement of power batteries UR18650A model whose CT code (ID equivalent to the serial number) starts with the characters 6CGFQ, 6DEMA, 6CGFK, 6EBVA, 6CZMB, 6DEMH , 6BZLU and 6DGAL, sold together with the HP model laptops, Compaq, Compaq Presario, HP ProBook, Compaq, HP Envy and HP Pavilion, which were imported and marketed in the country between November 2013 and February 2014. Not all batteries whose CT code is initiated by these characters are affected.
In a statement, the company says these batteries could possibly overheat causing fire or burns.
The owner of the notebook whose number of batteries are connected in this campaign, you should remove it and contact HP. The company reports that the CT code can be checked on the battery itself or through the HP Support Assistant (program that can be installed on HP notebooks).
To confirm that the battery is at risk and if there is need for replacement, HP provides telephone 0800 709 7751 and in São Paulo, 4004-7751 (option 5, enter the code 709) and the site www.hp.com/go / batteryprogram2016.
The Procon-SP, an agency of the Department of Justice and Defense of Citizenship of the State of São Paulo, guides consumers about their rights: The company must submit the clarifications that may be necessary, as determined by the Consumer Protection Code , including clear and accurate information about the risks to the consumer.
What the law says
The Consumer Protection Code (CDC), in its article 10, states: "The supplier shall not put the product or service the consumer market that knows or should know is heavily harmful or hazardous to health or safety.
§ 1. The supplier of goods and services after its introduction in the consumer market, is aware of the danger they present, should report it immediately to the competent authorities and to consumers through advertising. "
Another important issue, which must be observed by consumers, refers to the requirement of proof that the service was performed, a document that should be preserved and passed on, in case of sale. If it has been sold more than once, the current owner will have the same right to free repair.
Consumers who have experienced an accident caused by pointed defect may request, through the courts, compensation for moral and material damage possibly suffered.
Procon-SP Foundation maintains, since 2002, a database with information on all recalls campaigns in Brazil: http://sistemas.procon.sp.gov.br/recall/.
Source: Procon-SP
To access the Procon-SP site, click here.
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This article was translated by an automatic translation system, and was therefore not reviewed by people.