Clipping of news on Brazilian Culture, Law and Citizenship
07/13/2016
This article was translated by an automatic translation system, and was therefore not reviewed by people.
transparent image
consumer law
The participants Consumidor.gov.br companies agree to receive, analyze and respond to complaints from their customers within 10 days
by Portal Brazil
Currently, 325 companies are registered with the site. Senacon wants to increase the number of listed companies
Full Consumidor.gov.br platform two years with 340,000 records made by consumers and about 80% of complaints resolved by companies around six days.
Currently, the platform has 325 registered companies. The excellent results for the consumption of conflict resolution is a priority agenda of the National Consumer Bureau (Senacon).
The Consumidor.gov.br is an instrument of transparency in consumer relations, citizen empowerment and competitiveness by better performance in service businesses.
"The Consumidor.gov.br is considered inside and outside Brazil a success and good government and business practices for consumer protection," said the national secretary of the Consumer Armando Luiz Rovai.
Platform
The platform allows for direct communication between consumers and businesses in favor of consumer dispute resolution, through the internet, simple, fast and free of charge for consumers so. site operations is also monitored regularly by the Public Prosecutor, Public Defender's Office, Courts of Justice and Procons throughout the country.
In November 2015, the federal government instituted Decree No. 8573 which provides for the Consumidor.gov.br. In March this year, the platform has gained a Steering Committee that supports the Senacon / MJC coordination, maintenance and evolution of the platform. The committee is composed of representatives of the MJC, the National Consumer Defense System and Platform participating companies.
How it works
The service provided through Consumidor.gov.br is as follows:
First, consumers should check whether the company against which you want to claim is registered on the site.
The consumer registers his complaint and, from there, begins the running of time for manifestation of the company, which has up to 12 days to review and respond to the complaint.
Then it is guaranteed to the consumer a chance to, within 20 days, comment on the response received, classify demand as Resolved or Unresolved and also indicate their level of satisfaction with the care received.
The data of the registered complaints feed into a public database with information on suppliers who have obtained the best resolution rates and satisfaction in dealing with complaints on those who answered the demands on shorter terms, and other information.
Source: Portal Brazil, with the Ministry of Justice information
Source: Portal Brazil
To access the site Portal Brazil, click here.
Our news are taken in full of our partner sites. For this reason, we can not change their content even in cases of typographical errors.
This article was translated by an automatic translation system, and was therefore not reviewed by people.