Clipping of news on Brazilian Culture, Law and Citizenship
07/13/2016
This article was translated by an automatic translation system, and was therefore not reviewed by people.
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Airlines will have 30 days to refund after the passenger's request
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The consumer reimbursement process if give up a flight may get easier. The National Civil Aviation Agency (Anac) sent a notice to airlines, highlighting the rules of reimbursement of boarding fare when the passenger to give up the trip - which is now mandatory.
According to ANAC, the shipping rate can not compose amounts charged as a penalty at the time of cancellation of the flight by the passenger. "The shipping rate is only paid by the passenger and is intended to remunerate the provision of services, facilities and facilities provided by the airport operator to passengers," explained the agency.
In case of refund of the ticket, the company can deduct a service fee if the passenger give up the trip without there have been changes in the contractual conditions.
30 days
From the moment the passenger asks the company reimbursement rate and the value of the ticket, the company shall provide the refund within 30 days. If the passenger interest, the company can offer, instead of payment, claims on frequent flyer programs or other benefits in future purchases.
The company will have to make repayment in accordance with the form of payment used to purchase the ticket. The airline does not have the obligation to make repayment if the passenger has interrupted the journey in connection airport, where the flight is not direct.
View companies
Sought by The Globe to comment on the resolution of the regulatory agency, LATAM Airlines reported that follows the rules in force in the industry. Gol, in turn, makes it clear that the departure tax is an airport tax, which does not belong to the airline, and, therefore, under any circumstances, is always fully refunded within 30 days. Already Azul Linhas Aéreas Brasileiras reported that fully reimburses shipping rates if the customer does not travel.
If you experience difficulties
If the passenger is difficult to recover the amount paid for the shipping rate, you can forward the demand to Anac (at number 163), the consumer protection agencies and the judiciary, in addition to his complaint in Claim HERE.
Source: The Globe
Source: Complain Here
To access the site Complain Here, click here.
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This article was translated by an automatic translation system, and was therefore not reviewed by people.