Clipping of news on Brazilian Culture, Law and Citizenship
07/13/2016
This article was translated by an automatic translation system, and was therefore not reviewed by people.
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Failure to pay the subscription TV service can lead to interruption of service, provided that the consumer is properly notified about. Check out consumer rights, guaranteed by Resolution 623/14 of Anatel (National Telecommunications Agency), at the time of requesting the restoration of the service:
- The signal restoration should occur within 24 hours of confirmation of payment of the first installment of the agreement.
- The consumer has the right to obtain from its provider, free of charge, information about the default records relating to your subscription and require it to exclude such records after payment of debt.
- The operator must arrange the withdrawal of registration of debt in credit protection systems, regardless of the consumer's request, within five (5) days of the effective discharge of the debt.
- It is forbidden to charge for the restoration of service.
In case of problems with the telecommunications service, the subscriber must file a complaint with operator SAC, important to note the protocol number. Persisting failure, a complaint can be made by Anatel and the nearest consumer protection agency.
Source: Procon-SP
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This article was translated by an automatic translation system, and was therefore not reviewed by people.