Clipping of news on Brazilian Culture, Law and Citizenship
07/07/2016
This article was translated by an automatic translation system, and was therefore not reviewed by people.
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Vehicle evaluation is fundamental process to balance reason x emotion in deciding which vehicle to take
Source: iCarros
Would you buy a vehicle without ever having it directed? The question seems absurd, but it is what many consumers do. Know that you can try it before you buy it and that this process can reduce - and - post-purchase regret. According to Procon-SP, the test drive is not a mandatory action of the concessionaire / resale, but the rules must be informed in advance to the consumer if the establishment the bid.
The consultant for the automotive market Paulo Garbossa highlights the importance of:. "When a person seeks a property, evaluates the maximum of information such as neighborhood, shops, public transport, etc. With the vehicle, the evaluation should be similar because the investment in the product is high. " Thus, it is possible to equalize emotion versus reason in a more balanced way. "In Europe, the dealership in drive test is a very natural and recurring process. Often, the customer comes to the store with so much information that knows more than the seller," says Garbossa.
Ideally, the buyer have contact with the vehicle for a week, but obviously there is this kind of evaluation. Therefore, it is important that he use all possible resources for the test opportunity, it takes between 15 minutes and half an hour. Some tips can be decisive for the purchase, so if possible, take the whole family to the "event", so all car space will be examined. Also check the area of the chosen dealer and try to trace a path similar to that will make the automotive future, such as slopes, headlights output and instantaneous consumption, if this data is available. "If the desired version of the model is not available in the store, look for a bottom, never a more fitted, it may generate an expectation that will not be matched later," said Garbossa.
According to the training manager, process and quality of Carrera Thais Dalmaso group, the seller undergoes training to be able ofecerer the fullest possible customer experience. "We give two options route, one shorter and one longer held twice, first with the seller at the wheel so that the person can observe details of the car as a passenger, and later the customer who drives," he explains. Thais also highlights the importance of the test drive in goal who is selling "if there are multiple tests and little volume of a deal, the seller is not having a good performance at work."
And the law says what? - Buying a vehicle has legal guarantee of 90 days and over the contractual warranty, whose term may vary by manufacturer. If the vehicle has any problem, consumers may resort to the technical assistance, which will have 30 days to repair. If there is no solution at this time, the consumer has the right to replace the product with another equal, in perfect conditions of use, or cancel the purchase with a refund of the amount paid, restated or proportional reduction in the price. Remember that product return within seven days of purchase or receipt of the product applies only to purchases made over the Internet.
Source: iCarros
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This article was translated by an automatic translation system, and was therefore not reviewed by people.