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Hi leads ranking of complaints in Procon-RJ in the first half

07/07/2016

This article was translated by an automatic translation system, and was therefore not reviewed by people.

 

 

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Hi

 

Extra

The State Procon beat more than 150 thousand people mark in the first half of this year. The face positions were the means most used by the population, with 36.8% of the demand and the sum of 55 897 calls. In them, the Hi was the company with the largest number of complaints: 3,066. The mobile course was the second company with the highest number of complaints, with 1,567 visits, followed by the electric utility Light, 1,533 customers target.

The other companies with more complaints are fixed course, Sky Vivo, mobile Hi, TIM, Nextel and Net Rio.

In posts by Procon Online or application for mobile devices, consumers can open claims against companies by problems with products or services. By calling 151, the municipality receives complaints and takes questions from consumers.

Recently, the consumer protection agency was incorporated by the State Government, when the State Department of Consumer Protection and Defense ceased to exist, but all Procon service channels are functioning normally.

Check out the list of companies with more complaints

1 fixed Hi

2 mobile course

3rd Light

4 fixed course

5 Sky Brazil

6 Live

7 Hi mobile

8 cell TIM

9 Nextel

10 Net Rio

See the service channels of the State Procon

CENTER

ADDRESS: Avenida Rio Branco, 25, 5th floor

HOURS: Monday to Friday from 9h to 17h (distribution of passwords up to 16h)

BANGU

ADDRESS: Rua Fonseca, 240, 2nd floor of Bangu Shopping

HOURS: Monday to Friday, from 8h to 17h (distribution of passwords up to 16h)

CANTAGALO

ADDRESS: Rua Barao da Torre, s / n, Walkout General Osório Metro Station, Ipanema

HOURS: Monday to Friday, from 8h to 17h (distribution of passwords up to 16h)

NITERÓI

ADDRESS: Rua Visconde de Sepetiba, 519, ground floor, center

HOURS: Monday to Friday from 9h to 17h (distribution of passwords up to 16h)

SAO GONCALO

ADDRESS: Niterói-Manila highway, km 8.5, Sao Goncalo Shopping

HOURS: Monday to Friday, from 8h to 17h (distribution of passwords up to 16h)

ST. JOHNS WOOD

ADDRESS: Municipal Road St Johns Wood, 111, 1st floor of the Great River Shopping

HOURS: Monday to Friday, from 8h to 17h (distribution of passwords up to 16h)

TELEPHONE: 151

HOURS: Monday to Friday, from 7am to 19h

APPLICATION: My Procon-RJ

Available for smartphones or tablets with Android operating system and iOS

PROCON ONLINE

On site: www.procononline.rj.gov.br

companies respond

The Hi informed "that invested about R $ 1.2 billion in the country in the first quarter of 2016, aimed at expanding and improving the quality of the mobile network (3G and 4G) and fixed network for broadband services and pay TV" . The operator said "is prioritizing investments in its telecommunications networks to improve the customer service quality in all regions." The company also said it has presented significant improvement in the Anatel quality indicators.

Light clarified that "works permanently in the development of channels, products and services, the optimization of operational processes and efficient service in order to offer a quality service to approximately 4 million customers in 31 municipalities in Rio state from January". The energy company also pointed out that the complaints registered at Procon in the period January to May 2016, 41% were deemed unfounded.

SKY stated that "considers the relationship with the customer one of the pillars of your business and maintains a transparent and frequent relationship with consumer protection agencies." The company said it "makes every effort to ensure service excellence and informs that constantly invests in the development of their processes and training of their staff and has adopted various measures to reduce the number of complaints".

Nextel stated that "priority in its business strategy the quality of service and respect for the consumer." The company says it "is redoubling its efforts and expanding its investments in training, process improvement and improvement of customer service channels, seeking to maintain the historic level of excellence and customer satisfaction that has always characterized the company's performance."

NET, Claro and Embratel said "the volume of customer calls with the State Procon of Rio de Janeiro in 2016 represent only about 0.03% of the approximately 12 million fixed and mobile accesses in the state of Rio de Janeiro. in recent years, several initiatives have been taken within a continuous improvement process. Among them, investment in systems of care, focusing on quality supplier management, multi-platform service options and simplifying the product portfolio and invoices. "

Vivo claimed that! Regarding the number of customers in the State of Rio de Janeiro, the volume of registered demand is 0.15 / 1000 base. It is important to remember that the telecommunications sector is larger in number of users than any other in the country, which makes him one of the first places in customer service rankings. The company leads since July 2015, a comprehensive Quality Plan with 148 improvement initiatives in all parts of the customer life cycle to improve your experience with the products and services offered. Considering the last 90 days, Telefonica Vivo presents the best solution rates (92.2%) and customer satisfaction (score 4.0 on a scale from 0 to 5) that accesses the Consumidor.gov, the National Consumer Secretariat channel available on the internet for communication between consumers and businesses. "

TIM said that "working with a focus on customer satisfaction and continually invests in its network and in various technologies to offer the best service to consumers." The complentou operator that "prioritizes the good service and the reduction of complaints received in all channels of communication and that" over the past few years, the company has been strongly working on improving the care and services, as well as the transparency of the relationship with the client. As proof of this commitment, TIM is the second mobile phone company but claimed this ranking of Procon-RJ. "

 

Source: Extra

To access the Extra website, click here.

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This article was translated by an automatic translation system, and was therefore not reviewed by people.

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