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ANAC alert to air on reimbursement of boarding rate

07/07/2016

This article was translated by an automatic translation system, and was therefore not reviewed by people.

 

 

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Source: Anac

 

Brasilia, July 5, 2016 - The National Civil Aviation Agency (ANAC) has strengthened, with the Brazilian airlines, guaranteeing the right that passengers have regarding the reimbursement of boarding rate. In a statement sent to the Brazilian air services providers, the Agency stressed the obligation of reimbursement of boarding rate in the event of flight cancellation.

With the measure, ANAC aims to facilitate the refund is made within 30 days as provided for by Ordinance No. 676. If the passenger interest, the company can offer, instead of payment, claims on mileage programs, or other advantages in future purchases, since both agree. The right is valid for passengers who bought tickets for domestic and international flights originating in Brazil.

It is important to remember that the airline does not have the obligation to make repayment if the passenger has interrupted the journey in connection airport, where the flight is not direct.

In the case of refund due, the company will have to do it according to the form of payment used to purchase the ticket. That is, if the passenger made the purchase of the ticket in cash, this is the means by which the refund shall be made. If the airfare was financed on a credit card and has outstanding installments, reimbursement shall obey the rules of the card issuer.

The shipping rate can not compose any amounts charged in fine character at the time of cancellation of the flight by the passenger. The shipping fee is the only paid by the passenger and is intended to remunerate the provision of services, facilities and facilities provided by the airport operator to passengers.

Resources and compensation

If, when looking for the airline, the passenger has problems to recover the amount paid in the departure rate, it can forward the demand to the ANAC, to consumer protection agencies and the judiciary. The Agency has communication channels for receiving events over the Internet (Talk ANAC), by calling 163 (which operates 24 hours, seven days a week, with service in Portuguese, English and Spanish) or the Civil Aviation Regional Centers ( NURAC) located in the main airports. It ANAC analyze each case and fining the company if proven irregularities.

Important to know: The opening of administrative proceedings with ANAC prejudice or prevents the passenger from seeking any compensation for moral damages and / or materials resulting from air transport agreement noncompliance before the consumer protection agencies and the judiciary, as ANAC, as regulator, can only act administratively - that is, the application of fines to airlines.

 

Source: ANAC

To access the ANAC site, click here.

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This article was translated by an automatic translation system, and was therefore not reviewed by people.

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