Clipping of news on Brazilian Culture, Law and Citizenship
07/04/2016
This article was translated by an automatic translation system, and was therefore not reviewed by people.
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Buy without leaving home is comfortable. Therefore, the volume of people who choose to purchase products over the Internet has grown every year. Just like shopping in physical stores, online consumer must follow the rules of the Consumer Protection Code (CDC), with some additional items.
Check out the following:
The product information should be clear, as well as the price, payment methods, possible risks to health or safety, delivery availability and others;
The deadline for delivery must be clear and can not be charged different shipping scheduled deliveries;
The online provider must offer the consumer a means to identify and correct any errors that occurred in the previous steps to the completion of the purchase;
According to the CDC, the company has the obligation to provide other forms of payment besides credit card;
In electronics vendor page should be highlighted the possibility of the purchase is subject to a condition, such as minimum number of buyers and deadline for use of supply, among others;
The supplier must immediately confirm receipt of acceptance of the purchase;
The vendor must provide the media to answer questions, order cancellations or even claims made by the consumer and answer them for five days.
The supplier must also ensure the safety of consumer data during operation;
Article 49 of the CDC describes that when the consumer contract is concluded away from business premises (internet, phone, address), the consumer, since acting in good faith has the right to give up the business within seven days, from receipt of the product. Therefore, there is no need to justify repentance;
The supplier may not charge any amount as the product return shipping and is sealed to the supplier, as a condition to accept the return request that the packaging is intact.
The delay in delivery of a product features offer of non-compliance, and the consumer may require, at their choice, from the forced delivery fulfillment, or even give up the purchase, with the right to refund the advance amount, including the amount paid for shipping, to any damages;
If the issue can not be settled amicably, the consumer should contact the Procon of your city or search the Special Civil Court (JEC).
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The supplier must immediately confirm receipt of acceptance of purchase.
Source: From the Newsroom (Justice in Focus), with CNJ.
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This article was translated by an automatic translation system, and was therefore not reviewed by people.