Clipping of news on Brazilian Culture, Law and Citizenship
07/05/2016
This article was translated by an automatic translation system, and was therefore not reviewed by people.
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You are thinking of buying customized furniture? So proper care is taken, they are not rare cases of consumers who demand design error, different material offered, and also companies that receive payment and do not deliver the service. So before hiring the service, it is important:
- Search and compare prices and time limits for completion of the service;
- Get references who have already done the service with the company or the person you plan to hire;
- Consult the Complaints Register of consumer protection agencies. Also check if the company has complaints on social networks and on the Internet.
- Request the record in writing on the invoice and contract, the terms of the contract, with details of the project and the service to be provided;
- To condition the payment to completion of service (avoid cash payments);
- Save all documentation related to the purchase of furniture, including advertising material, because it is also part of the contract, and the company must fulfill what was promised;
- In the case of franchises, the company is not found for the claim (closing the store, for example), the franchisor is responsible for sales and service, even if it is based in another city or state.
Source: Procon-SP
To access the Procon-SP site, click here.
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This article was translated by an automatic translation system, and was therefore not reviewed by people.