Clipping of news on Brazilian Culture, Law and Citizenship
07/05/2016
This article was translated by an automatic translation system, and was therefore not reviewed by people.
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Modern consumer
You will travel? Here are some Idec's tips for choosing a good travel agency and enjoy the holidays without headache
Finally the holidays have arrived! One of the most anticipated times of the year for many families, the mid-year holidays can be an excellent opportunity to plan that dream trip. Rightly so grows the demand for tour packages at this time.
Usually, buying a package mounted on a carrier is a more practical option, cheaper and easier to pay, especially for those not to venture into hostels or early flights. But you need to take some care for the dream trip does not become a nightmare. So, we reproduce here some tips from the Brazilian Institute of Consumer Protection (Idec), so that consumers can rest and keep their rights. Check it!
1) Choose a travel agency registered with Embratur (Brazilian Tourism Institute), the Ministry of Tourism body;
2) Give preference to an agency that has already been used and approved by friends or family;
3) Search the Internet, the Procon and Embratur, if there are complaints, complaints or other problems involving the travel agency with which you intend to hire;
4) Keep all promotional material for the agency, because, according to the Consumer Protection Code, every offering must be fulfilled;
5) Check that, during the trip, tour options will be offered or services for which you will have to make an extra payment;
6) Prefer packages whose flights and / or bus journeys are made by traditional transport companies
7) Ask the agency, with a few days in advance, the voucher (hotel booking confirmation document), the tickets with assigned seat and the trip itinerary;
8) If you suspect some information about a package already purchased, call the shipping company that will use and the hotel where you will stay, confirm that the reservations were made and paid. Leave your phone number or e-mail so it can be located in case of a problem;
9) Carefully review the contract with the travel agency, providing evidence in writing everything that is combined with the seller of the package;
10) If there is any problem in the course of service, the travel agency is responsible, even if the fault is another provider that is part of the tour package, such as hotels and airlines.
Source: Consumidor Moderno
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This article was translated by an automatic translation system, and was therefore not reviewed by people.