Clipping of news on Brazilian Culture, Law and Citizenship
06/17/2016
This article was translated by an automatic translation system, and was therefore not reviewed by people.
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Source: The Globe
Just last year, the growth of claims was 35.37%, according to the report
The number of complaints submitted to the National Electric Energy Agency (Aneel) continued skyrocketing last year, reaching 164,000 complaints, almost double compared to 2013, when 87,000 complaints were recorded. The increase in claims combined with the adoption of the "tariff realism" by the government in early 2013, which made the prices go up a lot, including the collection of tariff flag.
Just last year, the growth of claims was 35.37%, according to the Ombudsman Sector report in Numbers (OSN), released on Wednesday by Aneel. In 2014, growth was 38% over the previous year.
Complaints are only made to the ombudsman Aneel after initially registered at the distributors. For this reason, among others, the agency reports that the total of 164,000 complaints, 81,000 were sent to companies and only 82,000 were treated in the ombudsman. And half of these are related to disruptions in the supply of energy.
It also increased the number of requests for information to the Agency, by 40% over the previous year. Last year, nearly 1 million consumers registered requests for information in Aneel.
In nominal terms, the cities that had more complaints were São Paulo, Rio and São Gonçalo in the order.
Source: Idec
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This article was translated by an automatic translation system, and was therefore not reviewed by people.