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Procon-JP guides consumers to open complaint and legal action for moral damages

06/16/2016

This article was translated by an automatic translation system, and was therefore not reviewed by people.

 

 

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Source: João Pessoa Prefecture

 

The Municipal Protection and Consumer Protection (Procon-JP) guides to fraud victims consumers through prepaid cell phone to open complaint with the Secretariat, as well as police reports in police stations and action in the civil courts against the operator involved, requiring the line breach of confidentiality involved and compensation for moral damages.

The main complaints concern the use of the register of a prepaid chip by third parties used in frauds and hoaxes through calls and messages, involving even to personal issues and internal forum. Because of the growing number of such claims, the Procon-JP will propose to the National Telecommunications Agency (Anatel) only stores accredited by the operators are responsible for marketing and registration service, and in person.

The Secretary of Procon-JP, Marcos Santos, also recommends consumers to make print's all incoming messages that characterize fraud or hoax to be used as evidence in proceedings. "The ease with which a prepaid SIM card is registered with the operators is very large. Anyone in possession of a CPF someone else can make that qualification. And we know that those who use other document may not be well-intentioned. We therefore recommend that all affected availing the Procon-JP and justice, even as a form of press operators and Anatel to change this procedure. "

Public Civil Action - The Procon-JP is opening administrative proceedings in the prosecution of Paraiba against Anatel for the joint establishment of a Civil Action Procon-JP / MPPB to apply greater rigor and discipline for enabling these chips. "We have to see to it that these criminal acts are restrained. These are shopping facilities and registration of prepaid chips that make phones reach the prisons. "

Operators - The Secretariat and the telephone companies operating in Singapore met last Tuesday (14), to discuss ways to prevent fraudulent registration, but, according to the operators, all follow a standard model established by Anatel and only it can modify this procedure. According to the Secretary Marcos Santos, the meeting with the operators will grant to strengthen the argument in the documents of civil action against Anatel.

Marcos Santos, there is a weakness in the sales system and registration of prepaid mobile chips that causes total insecurity to the consumer, which is likely to have serious problems both in professional life and in personnel. "We must do something about it because it is very easy to register a chip using the third-party document already for criminal purposes. We need to protect consumers from this deficiency. "

Solution - The holder of Procon-JP believes that there is only one way to prevent this crime, which is the compulsory license be held only in shops accredited by the operator. "This registration done only through a recording, impersonally and without interaction, does not prove that the person who is enabling the chip to be the same person owns the CPF being used."

unsecured advance - Marcos Santos adds that it is unacceptable that there is so much advancement in communication technology without safety devices that protect the citizen. "What good is the speed at which technological advances occur if there is the same breakthrough in security measures? The system is very flawed and gives scope for criminals to use them without fear of punishment. "

 

Source: João Pessoa Prefecture

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