Clipping of news on Brazilian Culture, Law and Citizenship
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Telefónica, which before yesterday announced investments of $ 2.4 billion in Brazil in 2009, is likely to be sentenced in court to pay an indemnity of $ 1 billion.
The company is subject to a civil action by the Public Prosecutor of Justice judged the Consumer of prosecutors in São Paulo. In action, the agency calls "the compensation for material and moral damage caused to millions of consumers in the last five years before the poor quality of services and the rights of users."
The action is based on the complaints of customers to Procon and the National Telecommunications Agency.
Among the problems are failures and interruptions in the availability, inappropriate charges, not answering the demands of moving, repair, amendments and contract cancellations.
Only in the Sao Paulo court, deal more than 18 thousand cases against Telefonica. The value of $ 1 billion was estimated to reach 10% of the company's turnover in the last five years. The company did not comment on the action.
Source: Destak
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This article was translated by an automatic translation system, and was therefore not reviewed by people.