Clipping of news on Brazilian Culture, Law and Citizenship
06/10/2016
This article was translated by an automatic translation system, and was therefore not reviewed by people.
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Shop Biro-Biro has nearly 200 complaints in Claim HERE customers who did not receive products
Complain here
reproduction
Sites false are created often to deceive the consumer who is looking for a product. Usually they attract customers touting items priced below normal, receive money, and never realize the delivery.
In the last Black Friday -on November of last year-, warn consumers about the Mambo Eletro, which caught our attention by the sheer volume of complaints received. This time, the shop Biro-Biro is who is applying blows to the customers and, it seems, is the same group of Mambo.
The birobiro.com.br announces items from different departments, from electronic, through bed and bath linens, stationery, even musical instruments. The values are lower than normally found, but the delivery is not made.
In Complain HERE, the store has 192 complaints, with a reputation not recommended. The first complaints were made on the site in December 2015. Almost all are "Product undeliverable" and "delay in delivery", and none has been answered today. Many consumers also complain about there is no tracking code.
In the store's Facebook page, with over 14 000 Tanned, many customers complain about the alleged delay. The answer is always the same:. "Hello, all right Complaints are due to delivery time is 55 working days, since we work with scheduled delivery, and have a great demand in the town of variation Thus, we determined that term so that you can meet everyone and can be delivered before the deadline. But due to the large amount of requests we are going through a bit of that period, causing customers to leave their complaints. "
6 months in standby product
The consumer Samantha Furlan, Itapetininga, São Paulo, through a complaint, says he made a purchase on 29 November last year, and made the payment on 1 December. Until the 8th of the month, when she made the complaint in Claim HERE, I had not received the two tablets he bought for his daughters. The information passed to it was that the delivery would be made in 55 days. Today, the 9th of June, we contact the consumer to know what was the end of the story.
As was to be expected after six months of payment, Samantha did not receive the products. She decided to make the purchase after seeing a store advertising in a television program. "As the price was good and it was a limited promotion, already opened the site and made the registration," he explains.
With the delay of delivery, she said it has contacted numerous times with the company through e-mails and phone calls, but the answers were always the same: "We will check the problem and return to contact." Samantha claimed that the phones that before he could contact the store today meet by another company. Moreover, he told the Post already returned their mail sent to the store because it is an invalid address.
The consumer, who paid for the purchase slip, already sought consumer protection agencies, which confirmed it is a clandestine shop, and advised him to make a case of the police report.
"Worst of all is that amidst all the problems I faced with them, even called offering a caipirinha kit is absurd!" He said indignantly. Samantha was unemployed at the time of the coup, but still bought the two tablets for daughters as a Christmas present. "It was the dream of girls. Now, two dreams died. Santa Claus did not come why? Today I just want my money back. "
Importance of research
It is very likely that if every consumer had consulted Complain HERE, would have given up the purchase to see the amount of people who reported not having received the products. So it is extremely important to check the reputation of companies and see cases of other people who already have experience with the store before deciding to close the purchase.
If you run into any problems or want to do a search, use Complain HERE!
If suffered a blow with another store, make a complaint or a complaint imprensa@reclameaqui.com.br. We can alert other consumers not to fall into the trap.
Source: Complain Here
To access the site Complain Here, click here.
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This article was translated by an automatic translation system, and was therefore not reviewed by people.